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Repairs Scheduler
Location:
Coatham Mundeville
Description:
Job Title: Repair Planner Work Pattern: Mon – Fri 08:00 – 17:00 Contract: Temp Ongoing – Potential for Perm Location: Warrington Service Care Solutions for Repair Planner for our client. You will be responsible for coordinating and delivering excellent customer service through the effective planning of responsive repairs. Job Title: Repair Planner Work Pattern: Mon – Fri 08:00 – 17:00 Contract: Temp Ongoing – Potential for Perm Location: Warrington Service Care Solutions for Repair Planner for our client. You will be responsible for coordinating and delivering excellent customer service through the effective planning of responsive repairs. You will also be responsible for ensuring regulatory and statutory compliance throughout the whole process. Job Role – Monitor, manage and maintain the diaries of field-based staff to ensure customer satisfaction when completing repairs. Communicate effectively with colleagues, partners and contracts and work collaborate to ensure customer receive the best possible service. Take ownership of challenging messages and difficult conversations with customers, contractors, and colleagues to overcome problems, including helping to resolve complaints. Comply with policies, procedures and guidelines and recognise when to escalate for exceptions. Implement and support changes to service delivery. Undertaking any other Admin duties to meet the requirement of the role. #Ensure that Out Of Hours records are processed and responded to in a timely fashion. Experience and Desirables: Extensive customer service experience, ideally in a housing and/or repairs and maintenance environment. Experience of working with field-based staff. Ability to communicate clearly and build rapport with customers across a range of contact channels, including telephone and email. Comfortable using standard Microsoft office packages and in-house systems. Confident learning and using new ICT systems. Ability to prioritise competing commitments. Visit ListedBuy for more information.
Company:
Service Care Solutions
Posted:
November 10 2023 on ListedBuy
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More About this Listing: Repairs Scheduler
Repairs Scheduler is a Clerical Scheduler Job at Service Care Solutions located in United States. Find other listings like Repairs Scheduler by searching Oodle for Clerical Scheduler Jobs.
Repairs Scheduler is a Clerical Scheduler Job at Service Care Solutions located in United States. Find other listings like Repairs Scheduler by searching Oodle for Clerical Scheduler Jobs.