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Global Service Desk and ITIL Process Manager
Location:
Slough
Description:
Global Service Desk and ITIL Process Manager Location: Slough/Remote Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of. We are currently looking for a Global Service Desk and ITIL Process Manager to join our organization. Within this role, you will oversee the day to day operations of the global service desk and both develops and manages ITIL processes in the remit of IT Service Operations. The position will be a combination of remote working, traveling to our offices in Slough, UK, or visiting other locations globally as required. In addition, you will strongly cooperate with the following partners to ensure operational efficiency and compliance in IT service delivery: Infrastructure Co E’s team and external IT service providers Service Delivery Managers IT Security & Compliance team Key responsibilities: Manage day-to-day operations of the global service desk, including incident management, request fulfillment, and problem resolution. Define, measure, and report on service desk performance against agreed-upon service levels and key performance indicators (KPIs). Identify opportunities for continuous improvement in service desk processes and implement enhancements to optimize efficiency and customer satisfaction. Act as the Global Single Point of Contact (SPOC) for the Service Desk between Lonza and service providers and contribute to implementation of new solutions and projects to ensure successful transition to operations Implement and optimise ITIL processes within the realm of IT Service Operations Provide leadership, direction and coach/mentor team members. Visit ListedBuy for more information.
Company:
Gb01 Lonza Biologics
Posted:
November 22 2023 on ListedBuy
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More About this Listing: Global Service Desk and ITIL Process Manager
Global Service Desk and ITIL Process Manager is a Production Process Manager Job at Gb01 Lonza Biologics located in United States. Find other listings like Global Service Desk and ITIL Process Manager by searching Oodle for Production Process Manager Jobs.
Global Service Desk and ITIL Process Manager is a Production Process Manager Job at Gb01 Lonza Biologics located in United States. Find other listings like Global Service Desk and ITIL Process Manager by searching Oodle for Production Process Manager Jobs.