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Product Helpdesk Support
Location:
Coatham Mundeville
Description:
Product Helpdesk Support Location: Bristol City Centre Salary: £25,000 - £30,000 per annum DOEHours: 37 ½ hours Monday – Friday Our client is looking for a Product Helpdesk Support to join their Product Support team. Product Helpdesk Support Location: Bristol City Centre Salary: £25,000 - £30,000 per annum DOEHours: 37 ½ hours Monday – Friday Our client is looking for a Product Helpdesk Support to join their Product Support team. With your 1st line support experience, you will provide day to day technical supervision of incidents/problems that have been assigned/passed to the software applications support desk. Main Responsibilities: Provide day to day technical supervision of incidents/problems that have been assigned/passed to the 1st line support team. Manage the logging of customer calls accurately, undertake initial diagnostics & first time fix resolutions to calls where possible, or ensure efficient call progression to appropriate resolver team as appropriate. Liaison with Second line support for estimation, planning and prioritisation of workload for development team taking into account customer requirements. Monitoring the incident call queue to ensure calls are resolved within the SLA and contractual requirements. Delivery of work task rotas, shift rota administration and reporting. Ensure efficient escalation of higher priority calls to IT Managers. Deliver effective and targeted communication of issues and updates as appropriate to customers. Identify and report risks and breaches immediately to your line manager and/or the Operational Risk & Compliance Department To be successful in Helpdesk Support with our client, you need to have the following experience/skills: Proven track record in a customer service/service delivery environment supporting Web based data driven applications. Strong interpersonal skills, with the ability to communicate both verbally and in writing clearly, concisely and accurately at all levels. Experience. Visit ListedBuy for more information.
Company:
The Works Staffing Solutions
Posted:
December 6 2023 on ListedBuy
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More About this Listing: Product Helpdesk Support
Product Helpdesk Support is a Customer Service Help Desk Job at The Works Staffing Solutions located in United States. Find other listings like Product Helpdesk Support by searching Oodle for Customer Service Help Desk Jobs.
Product Helpdesk Support is a Customer Service Help Desk Job at The Works Staffing Solutions located in United States. Find other listings like Product Helpdesk Support by searching Oodle for Customer Service Help Desk Jobs.