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Helpdesk Support / 1st Line Support
Location:
Coatham Mundeville
Description:
Helpdesk Support – 1st Line Support Halifax / Solihull£22,000 - £23,400 per annum plus Benefits Package Remote working with occasional meetings in the office one or twice a quarter – this can either be at their Solihull office or Halifax As one of the Helpdesk Support Specialists within this friendly & engaged 1st Line Helpdesk Support – 1st Line Support Halifax / Solihull£22,000 - £23,400 per annum plus Benefits Package Remote working with occasional meetings in the office one or twice a quarter – this can either be at their Solihull office or Halifax As one of the Helpdesk Support Specialists within this friendly & engaged 1st Line Support Team, you will be working as the face of the business for this hugely successful Fin Tech, providing PC & Network support to internal & external UK customers across Hardware, Software, Operating Systems, Networks & Comms. Requiring good communication skills, both verbal & written, you will be the friendly & helpful face & voice that the customer experiences when they call for Helpdesk Support, so an enthusiasm for both technology & people are key attributes within this permanent position. The ideal candidate will have strong Business to Business Customer Service experience with a background in a Helpdesk / 1st Line Support role within the Insurance industry – we are open to all industries, but Insurance would be preferred. Role & Responsibilities: Answering calls to the Helpdesk and providing knowledgeable and proactive support Undertaking investigations into problems in systems and services Providing exceptional customer service skills used to research, diagnose, troubleshoot and identify solutions to customer issues Assisting with the implementation of agreed remedies and preventative measures Receiving and handling requests for support following agreed procedures Responding to requests for support by providing information to enable incident resolution and promptly allocating unresolved calls as appropriate Maintaining. Visit ListedBuy for more information.
Company:
McGinley Support Services
Posted:
December 12 2023 on ListedBuy
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More About this Listing: Helpdesk Support / 1st Line Support
Helpdesk Support / 1st Line Support is a Customer Service Help Desk Job at McGinley Support Services located in United States. Find other listings like Helpdesk Support / 1st Line Support by searching Oodle for Customer Service Help Desk Jobs.
Helpdesk Support / 1st Line Support is a Customer Service Help Desk Job at McGinley Support Services located in United States. Find other listings like Helpdesk Support / 1st Line Support by searching Oodle for Customer Service Help Desk Jobs.