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Technical Support Engineer
Location:
London
Description:
Intapp is seeking a Product Support Engineer for our Collaboration and Content product team. The ideal candidate will have experience triaging complex issues for Microsoft technology-based solutions and is comfortable working in a team environment where processes are continually evolving. Previous experience in Legal or Professional Services or Enterprise Content Management is preferred. What you will do: Manage customer support requests and provide timely and accurate responses. Create, prioritize, track, and update customer issues/features in Microsoft Azure Dev Ops. Provide training to first/second-line support staff from customer or partner organizations. Participate in ongoing rota to provide cover for our EMEA customers. Provide IT systems support for Collaboration and Content staff. Create and maintain documentation, including near-real-time updates to the Collaboration and Content Knowledge Base. What you will need: Experience providing technical support and solving issues. Knowledge of Microsoft 365 technology stack. Knowledge of IT systems administration tools and best practices. Knowledge of ITIL processes. Experience using a Service Desk platform. What you will gain at Intapp: Our culture at Intapp emphasizes accountability, responsibility, and growth. We support each other in a positive, open atmosphere that fosters creativity, approachability, and teamwork. We're committed to creating a modern work environment that's connected yet flexible, supporting both professional success and work-life balance. In return for your passion, commitment, and collaborative approach, we offer: Competitive base salary plus variable compensation and equity Generous paid parental leave, including adoptive leave Traditional comprehensive benefits, plus: Generous Paid Time Off Tuition reimbursement plan Family Formation benefit offered by Carrot Wellness programs and benefits provided by Modern Health Paid volunteer time off and donation matching for the. Visit ListedBuy for more information.
Company:
Intapp
Posted:
December 21 2023 on ListedBuy
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More About this Listing: Technical Support Engineer
Technical Support Engineer is a Technology Technical Support Engineer Job at Intapp located in United States. Find other listings like Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.
Technical Support Engineer is a Technology Technical Support Engineer Job at Intapp located in United States. Find other listings like Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.