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Client Care Manager (Head Teller)
Location:
York, PA
Description:
The Client Care Manager has the overall responsibility for ensuring the smooth day-to-day operations of the Client Care Specialist line and for delivery of exquisite service to Traditions Bank customers. DUTIES Leads Client Care Specialist Team to build brand awareness of Traditions Bank and its value proposition by providing exquisite and responsive customer service. Responsible for efficiently coordinating administrative tasks behind the Client Care Specialist line and ensuring Client Care Specialists are cross-trained to allow for smooth functioning ongoing as well as in the Client Care Managers absence. Uses interpersonal and leadership skills to coach and influence the service and sales behaviors of Client Care Specialists in order to meet team goals. Applies Bank policies and procedures to ensure compliance of team members. Operates a window as needed in addition to supervising all Client Care Specialists. Responsible for the branch schedule and schedules branch associates to ensure service quality. Handles customer complaints in a professional and courteous manner. Identifies obstacles to providing exquisite overall customer experience and resolves or escalates issues. Orients and mentors new Client Care Specialists. Responsible for identifying and resolving transactional problems (systems related). Serves as back-up to the Personal Banker. Jointly responsible for routine branch administrative duties. Contributes to the team effort by performing risk management and other assigned duties as needed. QUALIFICATIONS High school diploma or GED is required; college level courses or diploma preferred. Three to five years experience in the branches, including teller and platform experience. May be required to secure and maintain a registration ID number with the Nationwide Mortgage Licensing System. Should also possess two years of supervisory experience of at least three direct reports. Ability and desire to interact in a team environment and willingness to contribute to team efforts is essential. Requires a high level of tact and integrity due to regular exposure to confidential data. Willingness to suggest new services to customers is expected. Strong attention to detail. Analytical and problem-solving skills required. Demonstrated verbal and written communication skills. Must be able to understand customer transaction needs, be articulate in communicating task. Proven record of leading sales efforts of a team and personally contributing to sales goals preferred. Effective presentation and influencing skills required. General understanding of Federal and/or State banking regulations. Strong knowledge of Microsoft Office (Outlook, Word, Excel) as well as core operating systems. Responsible for understanding the Banks compliance policies as it relates to the specific individual job duties and following the provisions of such policies, specifically understanding that any violation of such policies must be reported to the Director of Regulatory Services immediately.The ability to recognize and value the diversity of Traditions Bank associates, customers, and business partners is essential. This associate demonstrates personal behaviors exemplary of the Core Values of Traditions Bank .
Company:
Traditions Bank
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Client Care Manager (Head Teller)
Client Care Manager (Head Teller) is a Banking Jobs Head Teller Job at Traditions Bank located in York PA. Find other listings like Client Care Manager (Head Teller) by searching Oodle for Banking Jobs Head Teller Jobs.
Client Care Manager (Head Teller) is a Banking Jobs Head Teller Job at Traditions Bank located in York PA. Find other listings like Client Care Manager (Head Teller) by searching Oodle for Banking Jobs Head Teller Jobs.