Spa Experience Coordinator (Full-Time/Part-Time) - MoonAcre Spa | Spa Experience Coordinator in Job Job at Calistoga Hotel Group in Calistoga CA | 7116676666

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Spa Experience Coordinator (Full-Time/Part-Time) - MoonAcre Spa

Location:

Calistoga, CA

Description:

MoonAcre Spa & Bath located on the grounds of Calistoga Motor Lodge and Spa is in need of a Part-Time Spa Experience Coordinator! The Calistoga Motor Lodge and Spa, is inspired by the tradition of American road trips in the 1950s; in addition to our warm and personal guest service, renovated guest rooms, brand new spa, unique guest activities, and future restaurant (2018), we offer guests the experience of our three mineral pools which are naturally fed by Calistoga hot springs. San Francisco based Sightline Hospitality, LLC is a hotel management company of a portfolio of Full-service, Limited Service and Boutique hotels across the United States, including Hawaii. At Sightline we bring together people, places, and possibilities to redefine hotel management. Whether big box branded, soft branded, or independent hotels, we believe in soulful stays-the kind that stay with you long after you're gone. Our ideal candidate will be responsible for providing quality, friendly, professional service to guests as it involves checking guests in and out, assisting with requests and needs prior, during and after their spa services, answering the phone, taking spa reservations, providing retail services and performing guest bath and mud services as requested. In addition, they will be responsible for monitoring cleanliness and operations of the spa. Essential Job Functions: To enthusiastically describe, sell and schedule spa services and amenities over the phone and in person. Greet and tour all spa guests warmly and professionally. To accurately schedule and confirm all spa appointments. To maintain a working knowledge of all services and products and recommend them to guests as appropriate. To accurately close all transactions through point of sale system and follow cash drawer and drop procedures. To respond to all guest needs and requests in a timely and professional manner and ensure guest satisfaction. To anticipate and resolve potential operational conflicts. To consistently offer the highest level of personalized guest service while maintaining an enthusiastic and helpful attitude. To conserve and monitor supplies and assets of the spa. To receive, price, and stock spa retail products. To monitor spa locker room, spa garden, spa lounge and bath facilities consistently. To replenish linen, products and other guest supplies as needed per spa standards. To assist spa therapists upon request. To introduce and perform bath and mud services. To attend all scheduled mandatory meetings, treatment and product knowledge training sessions. Complete special projects as assigned. To directly set and maintain high standards of service and cleanliness. To assist in the training of other team members as directed. To perform other tasks, including cross training, as directed. To assist with special projects, events and promotions as needed. To promote spa services and products throughout the property. To use available time to help with spa operations as requested. To represent the spa and hotel in a positive and professional manner. To promote and comply with all company policies and procedures. To immediately report all suspicious occurrences, hazardous conditions and injuries. To maintain the cleanliness and safety of work areas at all times. Follow all company safety standards, including proper equipment handling to avoid injury to yourself and others. Desired Skills/Aptitudes: Excellent interpersonal skills and the ability to work well with the public. Excellent verbal and written skills. Possess a courteous, friendly and professional manner. Must possess excellent phone étiquette. Develops and maintain positive working relationships with others. Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision. Ability to solve practical problems and deal with a variety of situations. Ability to work well under pressure and handle multiple tasks at once. Essential Physical Abilities: Periodically required to work at a very fast pace, under pressure. Stand and walk throughout shift. Occasionally required to handle and move objects weighing up to 40 lbs. over short distances. Reaches and lifts to perform routine job tasks. Part-Time Benefits include: Sick Time 401K Retirement Savings Discounts at Sightline Hospitality properties (based on availability). MoonAcre Spa & Bath and Calistoga Motor Lodge is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO

Company:

Calistoga Hotel Group

Posted:

December 26 2023 on ApplicantPro

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Spa Experience Coordinator (Full-Time/Part-Time) - MoonAcre Spa | Spa Experience Coordinator in Jo1

Spa Experience Coordinator (Full-Time/Part-Time) - MoonAcre Spa

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