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Technical and Help Desk Support Manager
Location:
Saint Louis, MO
Description:
Here we grow again!Cadence Technology Services is a nationwide telecommunications firm that offers services ranging from voice and data infrastructure to hardware and provisioning. Check out our website! We are a rapidly growing telecomm organization and are looking for someone to join our team immediately and grow with us.We are currently seeking a Technical and Help Desk Support person to work closely with our sales team and clients.The selected applicant will primarily be responsible for supporting existing clients via our online help desk and telephone. Training on how to manage and manipulate our cloud-based phone platform as well as basic local area network troubleshooting will be provided. Some support may require local (within 50 miles) on site work. Cadence provides mileage compensation to cover this. Additional responsibilities include providing backup support to existing tier 3 technicians in the event of increased trouble tickets or issues. Applicants with prior networking or telephony background will have a leg up and ability for quick advancement. Candidates must have good organizational skills, the ability to maintain confidentiality, the ability to multi-task, along with possessing quick and accurate data entry skills.To qualify for this position, you should have an understanding of the telecommunications industry. In addition, candidates should possess the following:* Outgoing personality and solid customer service skills* Able to take full ownership of tasks and work with minimal supervision* Be a self-starter with strong problem-solving abilities* Be a career-oriented individual searching for rapid growth*Basic PC / Windows knowledge including Office 365*Prior web-based help desk / ticket system experiences*Basic troubleshooting skills*LAN (Local Area Network) knowledge such as basic Router & Switch setup*Strong, confident communication skills*Prior VoIP support or VoIP product knowledgeIn addition to a competitive base pay, Cadence also offers a solid array of benefits. Come grow with us!
Company:
Cadence Technology Services
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Technical and Help Desk Support Manager
Technical and Help Desk Support Manager is a Customer Service Help Desk Job at Cadence Technology Services located in Saint Louis MO. Find other listings like Technical and Help Desk Support Manager by searching Oodle for Customer Service Help Desk Jobs.
Technical and Help Desk Support Manager is a Customer Service Help Desk Job at Cadence Technology Services located in Saint Louis MO. Find other listings like Technical and Help Desk Support Manager by searching Oodle for Customer Service Help Desk Jobs.