This listing was posted on ApplicantPool.
Help Desk Technician
Location:
Scottsdale, AZ
Description:
Summary: Provides excellent customer service to our Managed Service Provider (MSP) clients for IT services. This position is responsible for responding to client calls and ticket requests within company Service Level Agreements (SLA). This includes answering the phone, monitoring systems, and reviewing tickets for diagnosing, analyzing, and resolving software, hardware, and network problems, documenting calls with the problem, troubleshooting steps and resolution. Reviewing documentation for solution steps and escalating issues when needed. Processing inventory and shipments as needed. Essential Functions: Answers the help desk phone/tickets and responds to client's issues related to software, hardware, integration, installation, and network connectivity problems. Analyzes and resolves problems using a standard process of diagnostic techniques. Establishing and maintaining effective interpersonal relationships with other staff, clients, and vendors for the purpose of exchanging information and resolving problems. Maintains detailed records of all daily activates performed for troubleshooting and resolution to include time spent on tickets. Follows written process and procedures. Suggests updates to process and producers as applicable. Monitors tickets and systems while responding to critical issues and escalating tickets to team members as needed. Works onsite in office supporting clients 4 of 5 days a week. After training the possibility to work remote up to 1 day per week. Process incoming and outgoing equipment shipments (lifting to 25 pounds) Performs other duties as required. Required Qualifications: To be eligible for this position, an applicant must meet the following required qualifications. Verification of these required qualifications is necessary. High School diploma or equivalent (G.E.D.). One year technical training in technology. One year of customer service experience. Preferred Qualifications: It is preferred that applicant possesses the following preferred qualifications; however, the following qualifications are not required to be eligible for this position. Associate degree in Computer Science, Computer Information Systems, or related field. Worked at a MSP. Physical Requirements: The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lift and install computer equipment, including services, computers, monitors, and printers. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. This positions requires staff to be on site at the business office to process incoming and outgoing mail shipments. About Inventiv Technologies At Inventiv Technologies, we strongly believe in Inclusion and Collaboration. Because it is through diversity of thought and a commitment to equality for all that we are able to move forward. Our team is passionate about developing innovative technology services and solutions. We rely upon our collective experience and our trusted network of partners to deliver the full breadth of end-to-end results and superior customer service. Because of this, we are regarded as both a trusted advisor and a valued partner.
Company:
Inventiv Technologies
Posted:
December 26 2023 on ApplicantPool
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPool
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Help Desk Technician
Help Desk Technician is a Customer Service Help Desk Technician Job at Inventiv Technologies located in Scottsdale AZ. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.
Help Desk Technician is a Customer Service Help Desk Technician Job at Inventiv Technologies located in Scottsdale AZ. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.