This listing was posted on ApplicantPro.
Customer Service Representative
Location:
Bedford, TX
Description:
POSITION DECRIPTION POSITION TITLE: Senior Customer Service Representative JOB GRADE: CSR-4 REPORTS TO : Branch Manager LOCATION: Bedford, TX ======================================================================= JOB SUMMARY: The following job description is designed to inspire individual growth within the CBTx team. By working together to achieve your personal and professional goal of advancement, CBTx believes we will create within you a highly trained and motivated employee with enhanced leadership skills. You will be expected to recognize and meet customer and management's expectations of service and professionalism while creating a high level of customer satisfaction and trust in the development of new profitable relationships and in maintaining existing relationships within the communities we serve. The term "may", as seen hereinafter, is used throughout the job description to allow options for individual development by concentrating on specific areas of the bank. May participate as a supervisor, team leader or team with banking officers in different departments of the bank such as: commercial lending, real-estate, virtual banking, trust, or deposit services. Will also monitor and report to management when needed; scheduling, employee development, current pipeline for loans or deposit accounts, NSF customers who are having negative trends, past due loan customers, performance evaluation opinions to management on current supervised staff. Performs auditing functions in current area of responsibility, making sure that CBTx policies are being followed at all times by CBTx personal. May supervise and assist in on-the-job training and orientation to CBTx staff regarding; tellering, new accounts or lending. May implement new audit strategies for checking all departments of CBTx for BSA violations, monitor, report and update policy, when necessary, in order to be in compliance. PRINCIPAL DUTIES EXPECTATIONS AND RESPONSIBILITIES New duties may include, but are not limited to, branch end of day, balancing or auditing of vaults or teller drawers, ordering money for the branch as well as be able to find outages on the cash balancing report input, may edit and open new accounts or loans. May be given supervisory responsibilities including but not limited to providing direction and training for 2 to 7 CBTx employees. May open, explain and cross sell any personal deposit service offered by CBTx ( Personal or Commercial ) and the related fees including but not limited to CD's, IRA's, SEP IRA's and DDA accounts, whether in person or virtually. Provides extensive personalized service to depositors with specific or special banking needs including: personal banking account advice, including suggestions for account resolution; researches and resolves customer inquiries; provides customers with account information and updates as requested. Evaluating customer needs responding in person, telephone or electronically concerning; NSF's, consumer loans, loan payoffs, account status, account balances, stop payments, funds availability, electronic debits or credits, OD status, Debit Card / Deposit ATM issues or disputes, Address or Customer Profile changes statement requests . Also refers customers to the appropriate CBTx financial specialist when appropriate such as real-estate, commercial loans, insurance services or merchant services. May input and approve loans according to lending policy within lending limits and maintain a loan portfolio $175,000.00 to $250,000.00, and may upstream loans for approval for policy or lending authority exceptions. May also approve multiple NSF customers (personal and business accounts) in accordance with CBTx policy and procedures. May assist in taking applications for commercial or real estate loans, including 1-4 family residential mortgage applications. Communicates with borrowers, CBTx officers, and CBTx loan department or other third parties to resolve any problems and provide high quality service, quick loan approvals and loan closings. This may require the CSR to travel to other branches, title companies or where the CBTx officer or borrower may be, in order to solve issues or close loans. Be able recognize and resolve customer virtual banking issues including but not limited to; internet banking enrolling and resetting passwords, debit card inquires, reissue debit cards, resetting debit card or Automated phone system, PIN's, debit card and ATM disputes. Be able to review deposits generated with mobile capture or CBTx deposit ATM's and place holds on deposited items when needed. May act as a liaison to all branches of CBTx and help to coordinate teller activities, audits, maintaining of records of vault and teller station cash balances and outages. Coordinate the buying and selling of money within CBTx or to the Federal Reserve and current armored car provider. May assist in the creation, input and monitoring of monthly BSA or teller reports as well as auditing teller work for employee reviews. May file CTR's and complete BSA projects and reports in a timely manner. Will also perform annual or biannual review of CBTx customers in accordance with BSA. Will also perform yearly OCC reviews and report in a timely manner. May also train others on the above. May be included in special projects to fulfill the needs or goals of: The CSR, CBTx or our customers. Assists other departments or locations on a temporary or on an as-needed basis. Dresses appropriate for work environment, adhering to CBTx's dress policy. Performs other duties and responsibilities as assigned. PERFORMANCE STANDARDS: Quality of work: Work output is good, accurate, neat, planned, and organized. Uses reasonable diligence and skill in performing duties and work assigned. Minimal follow up is required. Consistently meets commitments in a timely manner. Makes sound decisions and within scope of authority, assumes responsibility for actions. Complies with all lawful and clearly stated instructions and with CBTx policies and procedures and regulatory requirements. MINIMUM EXPECTATIONS / QUALIFICATIONS: BBA preferred. High School Diploma required. Minimum 4 years of job related experience, including formal teller and new accounts training preferred. 60 hours of college credit may be substituted for one year's experience Ability to read, write and speak the English language fluently. Basic understanding of CBTx policies and procedures and CBTx loan services, and all BSA requirements. Ability to sit for extended periods of time. Visual acuity sufficient to recognize valid and counterfeit currency and other financial instruments. U.S. Citizen or legally qualified to reside and work in the United States. Over the age of 18 and not disqualified from fidelity bond coverage. Good personal credit history required. Compliance: Knowledge of Bank policies and procedures and regulatory compliance laws. Completes all compliance training as scheduled. Follows bank policies and procedures consistent with regulatory compliance in all situations and activities performed. Properly document any exception to the Bank policy and procedures, including any exception to regulatory compliance requirements. CBTx supports an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified applicants and employees. Please discuss any questions or requests about this policy or your job duties with your supervisor. POSITION DECRIPTION POSITION TITLE: CUSTOMER SERVICE REPRESENTATIVE JOB GRADE: CSR-5 REPORTS TO : Branch Manager LOCATION: Bedford, TX =============================================================== JOB SUMMARY: Recognizes and meets customer expectations of service and professionalism and creates a high level of customer satisfaction and trust. Receives, researches, resolves and promptly responds in person, by telephone, and electronically to customer inquires and requests with regard to a variety of checking, savings, investment and credit account services including; account status, account balances, pay off amounts, stop payments, temporary holds, address and phone number changes, monetary transfers, funds availability, NSF returns, and statement requests. May function as Teller Supervisor and assist in on-the-job training and orientation of other tellers. Performs auditing, reporting, and performance tracking. Also making sure that CBTx Teller policies are being followed at all times by CBTx personal. =============================================================== PRINCIPAL DUTIES AND RESPONSIBILITIES Listens carefully to customer requests, comments or complaints and responds appropriately in accordance with CBTx procedures. May approve loans according to lending policy within lending limits, and may upstream loans for approval for policy or lending authority exceptions. May also approve NSF in accordance with CBTx policy and procedures. May open new accounts (personal or commercial) DDA, savings, CD's, IRA's and safe deposit boxes. Evaluates customer needs through the use of open questions and refers customers to the appropriate CBTx financial specialist when appropriate. Provides extensive personalized service to depositors with specific or special banking needs including: personal banking account advice, including suggestions for account resolution; researches and resolves customer inquiries; provides customers with account information and updates as requested. May perform normal CSR transaction like deposits, utility payments, withdrawals, check cashing following CBTx policies and procedures, including delayed availability. Provides guidance to CSR's 1-4 as to proper use of DCI Teller, iCore features and functions, night depository contracts, and interpretation of CBTx policies and procedures. May also assist in scheduling work assignments for other CSR's. Sells travel cards, gift cards, cashier's checks, and money orders and may redeem or sell US. Government Savings Bonds. Balances cash drawer at the end of the shift and compares totaled amount to electronic journal on DCI. Scans images of items validated by the DCI Teller system and balances files through out the day by using the Branch Capture system. Reports any discrepancies to the supervisor as necessary. Balances and loads assigned ATM's when necessary. Orders/Sells money internally or externally in compliance with CBTx procedures. When selling externally (to other branches, ATM's or to the Federal Reserve) making sure that proper dual control procedures and policies in regards to cash limits are being followed. Responsible for knowledge and expertise in utilizing technology and numerous software packages used by the Bank. Oversees teller activities, making sure dual control is in place at all times, especially when entering / exiting bank for opening and closing, vault or areas where cash is bought and sold, night drop areas where lock bags may be opened, worked and placed for storage until picked up by customer. Oversees all vaults making sure that there is no safekeeping for any customer or employee. There absolutely should be no personal belongings or items that are not used in the daily function / operation of the bank being stored in the vault. Responsible for the updating of all night depository contracts opened at their location. If there are specific customers that show a history or relationship with a different branch, the branch with the relationship will be responsible for updating and keeping of night deposit contracts May perform audits of all tellers and vault cash, night drop, night drop contracts, and safe keeping. Dresses appropriate for work environment, adhering to CBTx's dress policy. Performs other duties as assigned. Process outgoing Foreign and Domestic wires, ensuring compliance with all CBTx procedures. PERFORMANCE STANDARDS: Quality of work: Work output is good, accurate, neat, planned, and organized. Uses reasonable diligence and skill in performing duties and work assigned. Minimal follow up is required. Consistently meets commitments in a timely manner. Makes sound decisions and within scope of authority, assumes responsibility for actions. Complies with all lawful and clearly stated instructions and with CBTx policies and procedures and regulatory requirements. Customer satisfaction: Continually display a courteous and helpful level of enthusiasm, and service knowledge with customers. Identifies and solves problems within a reasonable time frame with minimal assistance. Contribution to organizational Goals: Regularly participates and supports actions in and programs to position CBTx as the "preferred financial services provider" including high customer satisfaction, service innovation, a positive work environment, equal employment opportunity, and CRA objectives. Displays personal behavior that contributes to a favorable Bank image. Respects the property rights of others and protects the confidentiality of all intellectual property or trade secrets of CBTx and the financial data and personal information of CBTx customers and suppliers. Makes no request or demand upon any other employee or customer of CBTx for anything or act that would be unlawful, unethical, unprofessional, immoral, or in violation of any policy or procedure of CBTx. Is loyal in all fiducial relationships concerning CBTx and acts appropriately to account for and protect all property and money received, entrusted by, or paid out on behalf of CBTx. MINIMUM QUALIFICATIONS: · Over the age of 18 and not disqualified from fidelity bond coverage. · Minimum 5 years banking experience. · Good personal credit history required. · Flexible in working situations - individual in position often works at other branch sites as needed and on Saturday. STANDARD KNOWLEDGE AND SKILLS: Good interpersonal communication skills and thorough knowledge of all CBTx teller functions. Bilingual ability a plus. Strong sales-oriented personality with excellent interpersonal relations and communication skills in relating to customers and co-workers in an outgoing and professional manner. CBTx supports an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified applicants and employees. Please discuss any questions or requests about this policy or your job duties with your supervisor. Compliance: Knowledge of Bank policies and procedures and regulatory compliance laws. Completes all compliance training as scheduled. Follows bank policies and procedures consistent with regulatory compliance in all situations and activities performed. Properly document any exception to the Bank policy and procedures, including any exception to regulatory compliance requirements.
Company:
Commercial Bank Of Texas
Posted:
December 26 2023 on ApplicantPro
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Commercial Bank of Texas located in Bedford TX. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Commercial Bank of Texas located in Bedford TX. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.