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Senior Director of Operations
Location:
Los Angeles, CA
Description:
POSITION SUMMARY: Big Brothers Big Sisters of Greater Los Angeles (BBBSLA) is seeking an accomplished, organized, strategic and mission-focused Senior Director of Programs. Reporting to the President/CEO, the Senior Director of Operations is a thought-partner working in a hands-on and participative position that leads business planning; strategic initiatives and partnerships; organizational culture, including talent recruitment and retention; performance goal setting; policy development and implementation; grant alignment with Agency objectives; and Agency operations and administration. This is a visible role, primarily internally with the Agency's staff and governing Board, but also externally as a business representative of the organization. The Senior Director of Operations supports the President/CEO in the development of the Agency's plans to ensure highly productive, day-to-day operations and alignment of every agency effort with overall strategic objectives. In addition, the Senior Director of Operations will consistently evaluate departments and analyze if resources are maximized for the greatest mission impact. As a member of the Agency's Leadership Team, the Senior Director of Operations will aid in problem-solving, planning and strategy development and will supervise one direct reports (Office Manager) and multiple external consultants (Grant Writer, External HR Provider, External Finance Provider, External IT Provider). ESSENTIAL JOB ACTIVITIES AND RESPONSIBILITIES: The activities and responsibilities described are representative of those that must be met by an employee to successfully perform the core functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Design, implement and evaluate business operations of a multi-faceted, growing agency. Provide direct and indirect oversight of Agency outcomes. Monitor operational effectiveness using workflow and tracking systems; gather accurate information for reports; track performance; and develop measures to ensure quality and growth. Prospect, research, recruit and steward program-specific and general Agency partnerships. Develop and utilize forward-looking, predictive models and analyses to provide insights into the organization's operations and business plan and recommend ways to increase efficacy and efficiency. Make actionable recommendations on both strategy and implementation. In partnership with the external HR provider, manage Payroll/Benefits administration. Strategically oversee organizational talent planning and the hiring & onboarding process for new team members. Engage, develop, and hold staff accountable to work efficiently and effectively and to achieve individual and team goals while complying with local polices and national standards of practice. Establish and ensure a system and culture of continuous staff learning, development and succession planning. Set comprehensive goals for performance and growth, and lead employees to encourage maximum performance and dedication. Oversee individual & group professional development, with a goal of coaching and developing future leaders. In partnership with the President & CEO, Department Leads and the external Finance provider, coordinate data collection for budgeting and forecasting activities. Oversee facilities operations including lease negotiations and relocation project management, in partnership with the Office Manager. Support grant management, including managing the external Grant Writer, ensuring grants are aligned with Agency strategic objectives and project budgets are aligned with resource needs, and overseeing compliance with government funding (federal and state). Develop relationships with funders and attend site visits with current and prospective funders both when requested and proactively to maintain strong communication. Determine the needs for, assess the viability of internal/external sourcing of, and manage the ongoing provision of activities and services for telecommunications, data systems, office equipment, records management and other vendor relationships, in partnership with the Office Manager. Develop and implement policies, systems and procedures over internal controls to ensure that Agency assets are safeguarded, and risks minimized. Ensure government, legal, tax and regulatory compliance regarding all functions, and manage proper and sufficient property and liability coverages. Ensure activities and standard operating procedures are in compliance with Affiliation Standards and National BBBS policy and procedures. Work with bankers, financial advisors, outside auditors, attorneys and other professional advisors. Participate in the strategic planning process with CEO, department leaders, and the Board of Directors. Ensure department plans reflect and support agency overall strategic objectives. Supervise one direct reports and serve as the liaison to external consultants, as follows: Office Manager External Grant Writer External HR Provider External Finance Provider External IT Provider Develop strong working relationships with members of the Board of Directors and Trustees. Serve as a member of the organization's Leadership Team. As a member of the Leadership Team, participate in fundraising activities, donor/partner development, grant seeking, proposal preparation and impact reporting. Play a central role in the initiation, development and implementation of cross-department projects. Contribute to the creation and stewardship of organizational culture and ethos, both internally and externally. Cultivate the values of integrity, inclusiveness, stewardship, safety, and continuous quality improvement within the organization. In the absence of the President/CEO (short or long term), serve as the acting President/CEO. Other duties as assigned by the President/CEO. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Job Description may be subject to change to meet the needs of the organization. CANDIDATE QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required (KSA's). Minimum Bachelor's Degree in Business Administration, Management or Related Field of Study - MBA is preferred 6-10+ years of broad business management and/or operational experience with progressively responsible leadership roles (at minimum 3-5 years of direct management). Experience in the nonprofit industry is preferred. Demonstrated success in organizational development. Ability to think strategically, anticipate future consequences and trends, and incorporate them into the organizational plan. Experience in devising and reporting on tracked key performance indicators, identifying entity and risk indicators and making recommendations to staff and Board leadership. Proven track record of effectively leading innovative change and scaling a high-growth, performance driven organization. Proficient at analysis and reporting. Work with government funding (federal or state) is preferred. Understanding of government, legal, tax and regulatory compliance for nonprofit organizations. Intermediate to high level of accounting and financial acumen. High attention to detail and ability to troubleshoot own work to ensure accuracy. Aptitude in data-driven decision making and problem solving. Ability to recruit, lead, inspire and manage a multidisciplinary team. Experience in coaching and motivating a diverse staff of professionals. Ability to handle multiple tasks and to assess and change priorities based upon Agency needs. Ability to work with a high degree of autonomy, initiative and exercise personal judgement in a fast-paced environment with a strong sense of humor and integrity. Outstanding oral and written communication skills, with the presence to serve as an effective spokesperson for the Agency. Highly skilled with MS Office and integrated accounting software platforms. IDEAL PERSONALITY TRAITS AND CHARACTERISTICS: A successful candidate should be: A mission-driven individual with a belief in and commitment to transforming the lives of at risk children and youth for the better; Willing and able to work with diverse populations in regards to age, gender identity, race, ethnicity, sexuality and socio-economic background; A leader whom the team seeks for expertise and breadth of experience; a champion for change and innovation with the sensitivity and ability to negotiate or ameliorate fears or limitations; A good listener and strategist; comfortable receiving input from many sources, and able to analyze and formulate disparate information into a sound, well-organized plan; a decision maker able to make decisions that improve efficiency and benefit the overall functioning of the team; Intrepid yet tactful; determined yet respectful of others' concerns; someone with the flexibility and creativity needed to find alternative ways to reach objectives when barriers arise; a skilled negotiator who does not drive self or others into a corner; A team builder; confident and competent with strong skills in management and communication; one who understands the subtleties of motivating and directing a diverse group of personalities with different work styles; A professional who demonstrates integrity, discretion, judgment, maturity, and flexibility to represent BBBSLA in diverse forums and organizational relationships; A hard worker with a high energy level; a proactive "doer" with a willingness to work hands-on in developing and executing a variety of process and activities; A well-organized individual with concern for details, accuracy, and deadlines, and the ability to set realistic goals and objectives, and balance multiple priorities; Reflective, with strong conceptual, critical, and creative thinking abilities; An excellent communicator with stellar written and oral communication and presentation skills; A self-aware learner committed to professional development for the team and the organization; Able to travel locally, nationally, as needed; Emotionally mature with a sense of humor. COMPETENCIES: Customer/Client Focus -Is dedicated to meeting the expectations and requirements of fellow staff, volunteers, children, parents and agency partners; talks and acts with them in mind; establishes and maintains effective relationship with customers/clients and gains their trust and respect; views her/his role as adding value to the experience of volunteers and children in their match relationship; builds parental support for the match; deals effectively with diversity; demonstrates high degree of flexibility and adaptability. Listening -Practices attentive and active listening; has the patience to hear people out, can accurately restate the opinions of others even when he/she/they disagrees; understands child safety issues and is vigilant in recognizing signs of problems. Interpersonal Savvy -Relates well to all kinds of people; builds appropriate rapport; listens carefully to all points of view builds constructive and effective relationships; uses diplomacy and tact; capable of diffusing difficult situations comfortably; doesn't show frustration. Ability to mediate and create middle ground understanding. Approachability -Is easy to approach and talk to; spends the extra efforts to put others at ease; can be warm, pleasant and gracious; is sensitive to and patient with the needs and interests of others; builds rapport well. Priority Setting -Spends her/her/their time and the time of others on what' s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus. Commitment to Task - Willing and able to pursue goals with commitment and to take pride in accomplishment. Willing and able to take action to achieve goals and strives to exceed goals. Results/Outcome Oriented - Is motivated by results; can be counted on to meet and exceed goals successfully; bottom-line oriented; pushes self for results; sets clear objectives and measures; monitors process and progress. Organizing -Marshals resources to get things done; orchestrates multiple activities at once to accomplish a goal; uses resources effectively and efficiently, identifies informal and incomplete information in time to do something about it. Commitment to JEDI (Justice, Equity, Diversity, Inclusion) - A deep commitment to fostering a safe, equitable, inclusive environment where diversity is celebrated, and justice is ensured for all. A commitment to JEDI expands beyond staff and internal operations to our matches, parents/guardians, community partners, constituents, and community in general. WORK ENVIRONMENT: The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Hybrid office environment - ideal schedule is two days in office + three days remote / week, with autonomy in setting schedule and determining hours. Occasional independent travel. Physical demands: While performing duties of job, employee is frequently required to stand; walk; sit; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 25 lbs. Job requires verbal and computer communication. Computer, telephone and calculator use are required. Equal Employment Opportunity BBBSLA is committed to the principle of equal employment opportunity for all qualified individuals. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Americans with Disabilities Act Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law. Compensation, Hours and Benefits Exempt, full-time position (approximately 40 hours / week) with a starting annual salary in the range of $95,000 - $110,000 DOE. Typical work schedule includes both weekday and weekend work, depending on outreach activities and engagements. Benefits include 24 days paid PTO, 13 paid holidays, comprehensive health plans covering 100% of the employee cost of medical, dental and vision insurance, as well as STD, LTD, life insurance and an employee assistance program. Optional pet insurance, critical care, and flexible spending accounts. Eligible for 403(b) retirement plan(s) immediately, with salary matching benefits (up to 4% of salary) after one year of service. Big Brothers Big Sisters is an Equal Opportunity Employer
Company:
Big Brother Big Sister Of Greater Los Angeles
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Senior Director of Operations
Senior Director of Operations is a Production Director Of Operations Job at Big Brother Big Sister of Greater Los Angeles located in Los Angeles CA. Find other listings like Senior Director of Operations by searching Oodle for Production Director Of Operations Jobs.
Senior Director of Operations is a Production Director Of Operations Job at Big Brother Big Sister of Greater Los Angeles located in Los Angeles CA. Find other listings like Senior Director of Operations by searching Oodle for Production Director Of Operations Jobs.