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Lead Guest Services (Seasonal)
Location:
New Albany, IN
Description:
Under general supervis ion of the Assistant Aquatics Managers, this position will be responsible for the operation and management of both concessions , ticketing , and upper deck areas. To operate a clean, safe, and organized area , per the guidelines of New Albany Parks and Recreations and the Health Department, while provi ding excellent customer service and a positive work environment for our employees. Assists in training, scheduling and appraising Guest Service staff. SPECIFIC DUTIES AND RESPONSIBILITIES "*" denotes an essential function of the job * Assists with enforcing all City policies and procedures related to concessions and ticketing. * Demonstrates a working knowledge of the point-of-sale system (POS) to ensure it is working properly and takes action to correct problems when needed. * Monitors and assumes responsibility for proper collection of and safeguarding all cash and charge receipts generated during their shift. *Displays knowledge of basic math; ability to handle money with accuracy. * Operate basic office and concessions equipment . *Assumes a hands-on role when short staffed and/or during peak hours . Q uickly and safely prepare food. Accurately take and prepare customer(s) orders in a professional and timely manner. *Ensures proper uniform, appearance, and break coordination for all staff in concessions and the ticket office. * Maintain s invento ry and stock s items as ne cessary . Alerts management to inventory needs. *Perform routine maintenance of equipment, concessions, party room, deck area, restrooms, and surrounding areas to ensure cleanliness, organization, and safety. *Regularly audits Guest Service Teams . Prepares and delivers team member evaluations. *Assists with groups and parties. *Follow and enforce New Albany Parks and Recreation and Health Department rules and regulations. Perform other duties as assigned. STANDARDS OF PERFORMANCE Demonstrate informative and professional assistance when working with vendors, co-workers, and the public. Displa y excellent verbal and written c ommunication skills. Reliable and punctual. Maintain City information in a confidential manner. MENTAL AND PHYSICAL REQUIREMENTS Ability to work independently and as a team member. Display professional appearance, warm demeanor, and positive attitude. Demonstrate attention to detail in daily tasks. Be a motivated self-starter. Work independently and to be accurate, efficient, and organized. Manage multiple tasks simultaneously. Work under pressure with time constraints in a changing environment. Stand, walk, sit, reach with hands and arms, climb, balance, stoop, kne el, crouch or crawl frequently . Lift and/or move 5-10 pounds frequently. Lift and/or move up to 25 pounds occasionally. WORKING ENVIRONMENT AND CONDITIONS This position requires working in the internal & external environment. This position requires a flexible work schedule; night and/or weekends and holidays will be required. The position involves being in an environment with recreational equipment. The position involves working in the elements of seasonal weather. EDUCATION, EXPERIENCE AND TRAINING Must be at least 18 years of age or older. Must have at least one-year food handling experience. One-year supervisor experience, preferred. H igh school diploma or G.E.D equivalent, preferred. Ability to effectively communicate both orally and in written form. A pleasant, friendly, and outgoing demeanor. Willingness to take on additional tasks as assigned. Ability to successfully complete CPR/AED , First A id & Bloodborne pathogens certification. Preferred Qualifications Current ServeSafe Food Handler Certification or the ability to obtain within 60 days of hire . Experience in food preparation . EQUIPMENT AND TOOLS Concession stand , ticket office, and peripherals . Food preparation & cooking instruments . Multimedia devices . General cleaning supplies .
Company:
City Of New Albany
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Lead Guest Services (Seasonal)
Lead Guest Services (Seasonal) is a Production Lead Guest Services Job at City of New Albany located in New Albany IN. Find other listings like Lead Guest Services (Seasonal) by searching Oodle for Production Lead Guest Services Jobs.
Lead Guest Services (Seasonal) is a Production Lead Guest Services Job at City of New Albany located in New Albany IN. Find other listings like Lead Guest Services (Seasonal) by searching Oodle for Production Lead Guest Services Jobs.