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Service Manager
Location:
Clarksburg, WV
Description:
JOB DUTIES: In accordance with management directives this position provides supervision to a diversified work force, including Clarksburg Field Service and the Clarksburg Main Shop, consisting of Service Supervisors, hourly clerical employees and employees covered by a collective bargaining agreement in, to ensure that all job assignments are carried out in the most efficiently prescribed means possible while reaching the highest attainable degree of quality and delivery performance.SUMMARY OF DUTIES: This position may perform any combination of the following duties:- Effectively manage service personnel, while fostering good union -- management relations.- Maintain existing sales and increase sales to existing and new customers.- Maintain high level of customer satisfaction by identifying and resolving problems promptly.- Manage service expenses and profitability.- Maintain service Key Process indicators (KPI) results to acceptable levels.- Effectively manage work in process (WIP) by ensuring work orders are closed in accordance with established timelines.- Conduct regularly scheduled safety meetings and enforce all safety policies and procedures.- Investigate and report on job related accidents or safety concerns.- Coordinate outside vendor repair work with shop work in progress.- Ensure all warranty requirements are met.- Actively enforce all Company policies and procedures.- Conduct performance evaluations.- Assign building maintenance duties on daily basis.- Operate basic office equipment.- Perform other work related duties as assigned.KNOWLEDGE AND SKILLS REQUIRED: Comprehensive knowledge of construction equipment repair procedures and their application; thorough understanding of Company/contract practices and policies in relation to the direction of the work force.Effective verbal and written communication skills; ability to meet deadlines and handle multiple tasks; ability to learn new systems and processes; solid computer skills with a working knowledge of Microsoft Office products; ability to read, understand, interpret and convey technical information; strong customer service orientation.
Company:
Cleveland Brothers Equipment Company
Posted:
December 26 2023 on ApplicantPro
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More About this Listing: Service Manager
Service Manager is a Jobs Service Manager Job at Cleveland Brothers Equipment Company located in Clarksburg WV. Find other listings like Service Manager by searching Oodle for Jobs Service Manager Jobs.
Service Manager is a Jobs Service Manager Job at Cleveland Brothers Equipment Company located in Clarksburg WV. Find other listings like Service Manager by searching Oodle for Jobs Service Manager Jobs.