Customer Success Manager - Canada | Manager in Executive Job at Acumatica | 7124511657

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Customer Success Manager - Canada

Location:

Montreal

Description:

Acumatica is a leading innovator and publisher of Cloud business management (ERP) software that powers 10,000+ SMB customers worldwide. Our holistic offering includes a best-in-class platform, a suite of Industry Editions, and hundreds of fully integrated first- and third-party apps. The Acumatica culture is casual and high-energy. We are passionate about our product and mission; we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. Acumatica sells through a partner channel, yet we are highly customer-centric. In 2018, we created the Customer Success team to drive even greater outcomes for our customers. To support our growth, we are looking for a Customer Success Manager (CSM). This Acumatica CSM (A-CSM) role is different than what it might be in a direct sales model company. Indeed, instead of managing customers directly, A-CSMs manage customers indirectly, through partners. Thus, A-CSMs spend a significant portion of their time coaching, training, and guiding our partners’ CSMs on best practices and overall excellence. If the situation warrants, A-CSMs also assist partner CSMs (P-CSMs) with customer escalations or even handle these entirely on their own. As a team, A-CSMs are responsible for customer retention, churn & contraction mitigation, renewals, and expansion opportunities. Because of this range of responsibilities, the role is exciting, challenging, and dynamic – where every member gets the opportunity to shape the CS program, policies, processes, and procedures based on evolving customer and partner needs. What you will do: Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management. Coach and teach our partner’s Customer Success Managers. Visit ListedBuy for more information.

Company:

Acumatica

Posted:

January 2 on ListedBuy

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