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Field Service Specialist ll - OCI | Field Service Specialist Ll in Other Art & Media Job Job a1

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Field Service Specialist ll - OCI

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Location:
Vancouver
Description:

Working Location: British Columbia, Vancouver Workplace Flexibility: Field Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together. Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years. Our Purpose is to make people’s lives healthier, safer, and more fulfilling. Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View We deliver on our purpose and our core values by staying True to Life. Job Description The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under minimal supervision, the FSE will service and provide expert level technical support to assigned equipment. Job Duties Establish and maintain a high level of customer satisfaction with assigned products, support, and service Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements and all aspects of company quality system Train customers on the basic operation and use of assigned products Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements Perform new equipment installations, upgrades, post installation testing, troubleshooting and all other aspects of technical support for all assigned products. Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner Open communication with territory Sales Representatives Provide support at conventions, trade shows and customer trial Assist in the planning of Endoscopy/Surgical room video and audio cabling and other special projects as directed Prepare train and mentor level 1 field service engineers as necessary Establishes, develops, or maintains field contact with key customers, clinicians and. Visit ListedBuy for more information.
Company:
Olympus
Posted:
January 14 on ListedBuy
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