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Customer Support Specialist: Resolutions and Escalations
Location:
Coatham Mundeville
Description:
Posting End Date: Work Place Flexibility: Onsite Legal Entity: Entergy Services, LLC JOB SUMMARY/PURPOSE Internally classified as " Customer Service Specialist, " this position provides customer service expertise to support Utility residential and small commercial customers. Engages with internal and external customers to answer and resolve a wide variety of inquiries, escalated situations, and special requests. Works directly with contact center representatives to coach and/or assist in the development of skills and abilities needed to service customers and improve efficiency of operations. Leads or supports special (ad: hoc) projects as appropriate and fulfills complex assignments. JOB DUTIES/RESPONSIBILITIES : stylelist: style: type: circle: Conduct audits of accounts and business processes for SOX compliance. : Track, report and communicate trends in issues, customizations, action items and key business milestones. Participate in account research and issue resolution. : Responds to incoming customer service requests, both verbal and written. Identifies and backsses customers needs quickly and accurately. Solves problems systematically, using sound business judgment. Partners with other department representatives to resolve complex customer service inquiries. Monitors delegated customer service issues to ensure timely and accurate resolution. Applies appropriate communication techniques when responding to customers, particularly in stressful situations. Implements customer service strategies and recommends related improvements/enhancements. Places outgoing phone calls to complete follow: up on customer service requests as necessary. Maintains timely, accurate documentation for all appropriate transactions. Keeps management abreast of all outstanding issues. Adapts procedures, processes, and techniques to meet the more complex position requirements. Provides special customer expertise support to other customer service personnel... Visit ListedBuy for more information.
Posted:
January 19 on ListedBuy
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More About this Listing: Customer Support Specialist: Resolutions and Escalations
Customer Support Specialist: Resolutions and Escalations is a Customer Service Customer Support Specialist, Support Worker Job located in United States. Find other listings like Customer Support Specialist: Resolutions and Escalations by searching Oodle for Customer Service Customer Support Specialist, Support Worker Jobs.
Customer Support Specialist: Resolutions and Escalations is a Customer Service Customer Support Specialist, Support Worker Job located in United States. Find other listings like Customer Support Specialist: Resolutions and Escalations by searching Oodle for Customer Service Customer Support Specialist, Support Worker Jobs.