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Field Service Specialist - OCI

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Location:
Halifax
Description:

Working Location: Nova Scotia, Halifax Workplace Flexibility: Field Are you looking for a company that cares about people’s lives and health, including yours? Let’s inspire healthier lives, together. Olympus, a leading medical technology company, has focused on making people’s lives better for over 100 years. Our Purpose is to make people’s lives healthier, safer, and more fulfilling. Our Core Values are reflected in all we do: Integrity – Empathy – Agility – Unity – Long-Term View We deliver on our purpose and our core values by staying True to Life. Job Description Under minimum daily supervision the Field Support Specialist will inspect, service and repair equipment that the incumbent has been trained on. The Field Service Specialist will conduct routine service and installation calls in the field for products sold and distributed by Olympus Canada Inc. Job Duties Work closely with customers, local sales representative, and other field support personnel to provide the highest level of customer support and satisfaction. Troubleshoot, diagnose, install, service and repair the entire line of Trumpf and Olympus medical products while performing such duties in house, over the telephone and on site as required. Establish and maintain open lines of communication with key personnel in assigned accounts to remain current with support, repair and ongoing issues (i. e. installations, upgrades, persistent problems) Escalate support issues to management when customer satisfaction is jeopardized. Maintain accurate records to reflect the support and repair history of equipment serviced or repaired. Maintain all assigned assets, including laptop computer, cell phone, tablet, tools and repair parts. Control parts inventory and manage inventory, replenish spare parts kit as needed. Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly expense reports and service reports, as required, accurately and in a timely. Visit ListedBuy for more information.
Company:
Olympus
Posted:
January 29 on ListedBuy
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