This listing was posted on ListedBuy.
Help Desk Administrator
Location:
Coatham Mundeville
Description:
Acorn is working in partnership with a national construction contractor who is currently seeking an experienced Help Desk Administrator to join their team on a full: time, permanent bases in Cardiff. Your duties will include: Engineer scheduling. Provide a friendly and professional point of contact for customers for any queries or concerns. Handle incoming calls and manage outgoing calls as required. Logging calls into our CAFM system and allocating to the engineers or relevant subcontractor. Closing down calls on our CAFM system and updating clients on jobs in progress or confirming completion or further action (issuing a quote). Raising purchase invoices for materials received from suppliers on works orders and raising purchase orders for subcontractors. Liaise with relevant Contract staff and subcontractors in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re: issue tasks as required. Work closely with the Contract Manager to develop and enhance the quality of service and reporting processes. Carry out monitoring of CAFM (Job Logic) data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised and categorised in line with contractual KPIs and SLAs. The ideal candidate will have: Experience working on a help desk. Good time keeping. Strong administration skills. Experience with basic Microsoft packages. Working hours : Monday to Friday 8:00am to 4.30pm. Apply online with your CV attached or contact Acorn on Acorn by Synergie acts as an employment agency for permanent recruitment. Visit ListedBuy for more information.
Posted:
February 19 on ListedBuy
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ListedBuy
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Help Desk Administrator
Help Desk Administrator is a Customer Service Help Desk Job located in United States. Find other listings like Help Desk Administrator by searching Oodle for Customer Service Help Desk Jobs.
Help Desk Administrator is a Customer Service Help Desk Job located in United States. Find other listings like Help Desk Administrator by searching Oodle for Customer Service Help Desk Jobs.