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Associate Systems Analyst
Location:
Hampton, NH
Description:
Our Company More than a utility company, Unitil provides energy for life.Our work helps keep homes comfortable, businesses thriving and communities connected. Unitil is an investor-owned public utility proudly serving Maine, Massachusetts and New Hampshire. We are dedicated to delivering energy to our customers safely and reliably. Unitil is committed to creating an inclusive environment that welcomes and values the differences among all of our employees, customers, suppliers and the communities in which we live and conduct business. The continued success of Unitil is enhanced through initiatives that promote diversity and value our employees. Take advantage of a comprehensive benefits package. Unitil offers competitive salaries, a consumer-driven health plan, dental and vision coverage, flexible work, company-paid holidays, a, robust, highly competitive retirement plan and educational assistance.*Note: Benefit offerings may differ between union and non-union employee groups Position Purpose: We are seeking an energetic, customer-focused, self-starter to assist with the support of the overall efficiency and usefulness of IT Systems for end users and/or internal processes. The ideal candidate will have 1-3 years' experience supporting IT systems, or related experience. We are willing to train the right candidate looking for a growth opportunity. The ability to patiently explain technical concepts to end users, business partners or others who may not have a background in that area is a must.The day-to-day responsibilities of this role include:* Taking ownership for the successful resolution of less complex system support tickets, inquiries, issues, and other IT related initiatives in accordance with SLA's.* Creating a positive and professional atmosphere where all team members can excel.* Assist in working closely with business partners, vendors, end-users and other stakeholders to: o understand business needs and provide system solutions where appropriateo create and administer operating standards for enterprise systems, o provide user interface training on IT systems; and o create detailed specifications for system enhancements and upgrades. * Complying with auditing standards and assist in audit reviews* Testing systems during upgrades and/or enhancements to ensure high quality outcomes.* Maintaining system artifacts through proper documentation and versioning.* Assist in providing project management for IT projects as assigned Principal Accountabilities: 60% System Support:* Proactively respond to less complex inquiries, issues, and other initiatives to meet or exceed SLA's.* Assist in communicating daily with internal IT units, vendors, and business partners to debug, build and test system fixes or enhancements. * Act as a contact and liaison for vendor support and business partners; * Comply with Risk & Issue Management best practices by assisting with:o analyzing and documenting risks and issues o providing recommendations to address o initiating and coordinating corrective actions; o communicating status to management, stakeholders; and others as requiredo updating documentation accordingly * Create and maintain instruction manuals as needed for Users.* Create and maintain Knowledge Base materials for efficient and effective trouble shooting.* Participate during functional, integration and/or UAT testing for system enhancements including:o Planningo Preparationo Executiono Documenting, ando Reporting of test cases* Assist in providing operating metrics information to inform on systems or trouble response performance.* Adhere to auditing standards and participate in all audits to ensure compliance * Support culture of Cyber Security* Create positive relationships with stakeholders through clear and effective communication, understanding of needs, and proactive follow through.25% Project Management:* Assist with project management and support services for cross-functional IT initiatives as assigned. * Create positive stakeholder relationships through clear and effective communication, understanding of needs, and proactive follow through.* Comply with project milestones and engage the right resources at the right time to proactively meet milestones and project deliverables.* Assist with the requirements gathering process and documentation of SMART (Specific, Measurable, Acceptable, Realistic, Timebound) requirements.* Adhere to Risk & Issue Management best practices* Assist with the coordination and execution of functional, integration and/or UAT testing as required* Assist with writing up reports for management to communicate project updates on a consistent basis.* Contribute to positive team dynamics through teamwork and camaraderie. 10% Business Process:* Become knowledgeable of current stakeholder operations and software systems to provide comprehensive support. * Serve as an Information Technology stakeholder consultant and provide interface between stakeholder and software developers. * Identify Lessons Learned and contribute to departmental, system and corporate-wide process improvements.5% Other duties as assigned. Qualifications: * Bachelor of Science in Computer Information Systems Science or an equivalent education background * 1-3 years' experience working in IT, systems support, IT projects or related experience preferred but not required.* Must be willing to work onsite a minimum of 1-2 days per week, or as needed.* Familiarity with ITIL processes preferred* Basic knowledge of personal computers and software including: system security, word processing, spreadsheet, database and business applications. * Familiar with project management principles and a track record of successful project involvement. * Proven skills working with non-technical individuals with ability to patiently and effectively communicate and present technical information.* Strong analytical skills and attention to detail. * Utility industry experience preferred. * Must demonstrate ethical and honest work habits, initiative, dedication and be able to respond well under stress. * Excellent written and verbal communication skills Personal Attributes Ÿ Positive, proactive, and passionate about life-long learning.Ÿ Ability to set and manage priorities judiciously.Ÿ Excellent interpersonal skills.Ÿ High ethical standards and personal integrity. Last updated: 2-5-24 PDN-9b72622a-eba8-4e40-9be6-342d45741187
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More About this Listing: Associate Systems Analyst
Associate Systems Analyst is a Technology Systems Analyst Job at Monster located in Hampton NH. Find other listings like Associate Systems Analyst by searching Oodle for Technology Systems Analyst Jobs.
Associate Systems Analyst is a Technology Systems Analyst Job at Monster located in Hampton NH. Find other listings like Associate Systems Analyst by searching Oodle for Technology Systems Analyst Jobs.