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Client Account Specialist (10:00 am - 7:00 pm) - (Flexible Schedule)
Location:
Pittsburgh, PA
Description:
US Job Description Firm Information Reed Smith is a global relationship law firm with more than 1,700 lawyers in 28 offices throughout the United States, Europe, Asia and the Middle East. Founded in 1877, the firm represents leading international businesses, from Fortune 100 corporations to mid-market and emerging enterprises. Its lawyers provide litigation and other dispute resolution services in multi-jurisdictional and other high-stakes matters; deliver regulatory counsel; and execute the full range of strategic domestic and cross-border transactions. Reed Smith is a preeminent advisor to industries including financial services, life sciences, health care, advertising, entertainment and media, shipping and transport, energy and natural resources, real estate, manufacturing, technology, and education. For more information, visit reedsmith.com. Position Summary This position will be primarily responsible for addressing specialized needs of the firm's accounts receivable and client relations efforts. This includes, but is not limited to, proactively analyzing client account receivable profiles, collaborating with firm personnel and/or reaching out directly to client contacts to facilitate the monetization of outstanding invoices, acting as a liaison between firm attorneys and clients as well as providing management with information and analysis on client payment trends and risks. Essential Function Proactively interacting with firm clients in a professional manner to facilitate timely payments of invoices as well as identify any challenges to the client submitting timely payments. Follow up with clients, discuss and document actions taken in the Accounts Receivable Collection System (ARCS) collection system as well as determine next steps towards resolution on overdue and difficult to collect accounts. Enter and maintain accurate, thorough, and up-to-date information summarizing all collection related activities within the Accounts Receivable Collection System (ARCS) for all assigned client AR positions. Provide information to firm attorneys and business unit personnel regarding status of their client's accounts receivables position. Processing, reviewing and mailing client statements of account each month. Develops working relationships with other process streams to foster a collaborative effort to resolve challenges in the bill to cash cycle as they arise. Interface with the various eBilling websites utilized within the Firm's billing processes to review client invoice status and notify billing managers of missing or rejected invoices. Assist practice groups in their collection efforts. This involves, but is not limited to, proactively providing accurate and timely updates on collection efforts, providing attorneys and practice group management with recommendations and supporting documentation for next steps on client accounts. Meeting regularly with firm management to identify and discuss potential at risk accounts. Interact and collaborate with Revenue Coordinators within the Firm's international offices regarding updates, next steps and strategies for partner and client interaction to monetize accounts receivable balances. Other duties in the Finance department may be assigned as time and workload permits. Requirements Education: High school education. Relevant college courses or degree strongly preferred. Experience: Previous experience in a law firm or other service industry is preferred. Skills: Must possess excellent verbal and written communication skills. Must display professional manner with clients. Ability to work independently. Must have excellent organizational skills, ability to prioritize workload and solve problems. Must be able to assist individuals of various levels with needs and problems and react to difficult situations appropriately. Confidentiality is essential. Proficient typing and computer skills including knowledge of MS Office; knowledge of Microsoft Excel, 3E Billing System and Accounts Receivable software is a plus. Other Supervisory Responsibilities: None Equipment To Be Used: Personal computer and other office equipment such as telephone, calculator, fax, machine, copier, scanner, etc. Typical Physical Demands: Manual dexterity sufficient to operate standard office equipment. Typical Mental Demands: Able to deal with stress associated with fast-paced work environment. Multiple priorities/tasks. Make judgment decisions and adapt to changing work situations. Grasp and apply new ideas. Communicate with various personalities at all levels. Working Conditions: You will be required to work in the office a minimum of 2 days per week . The details of your weekly schedule will be discussed further with your direct supervisor. Reed Smith offers a challenging work environment, business casual dress code and a total compensation package that includes a competitive salary, flexible benefits program, tuition assistance, and generous 401 (k) plan. Reed Smith is an Equal Opportunity Employer. Reed Smith's success depends heavily on the effective utilization of qualified people, regardless of their race, ancestry, religion, colour, sex, age, national origin, sexual orientation, gender identity and/or expression, disability, veteran's status, or any characteristic protected by law. As a firm, we adhere to and promote equal employment opportunity for all. Reed Smith provides reasonable accommodations for persons with disabilities, including in the application and interview process. Qualified candidates only. No search firms. PDN-9b7e759a-0186-4c28-a277-165a2e5e716a
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