This listing was posted on Professional Diversity Network.
Community Relations Manager
Location:
Redwood City, CA
Description:
Do you have a minimum of five years of experience in marketing, business development and/or account management? Are you organized with strong communication and presentation skills? Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and externally? If so, we'd love to talk with you about Monterra Credit Union's Community Relations Manager Position! Located in the heart of the Bay Area, Monterra Credit Union is a community-centric and growth-oriented financial institution. We invest in the success of people and our community by giving back, making things easier, and committing ourselves to our members' potential. Diversity, equity and inclusion are critical to our success, and we value the varied backgrounds and experiences that everyone brings to our organization. If you value collaboration, forward-thinking, and giving back, this just might be the place for you. SALARY & BENEFITS Monterra Credit Union reflects the value placed on employees by providing an excellent salary and benefits package: Starting pay of $101,000 - $112,000 per year depending on experience Bilingual pay incentives (English/Spanish or English/Tagalog) Semi-annual bonuses for meeting key financial and operational goals Medical, Dental, Vision, Life, and Long-Term Disability insurances 401(k) including generous matching contributions Discounts on financial products and services, including mortgage and auto loans Paid time off, tuition reimbursement, and much more! POSITION SUMMARY This position is a Brand Ambassador for the Credit Union and the face and voice of our brand. This role will act as our representative and advocate, someone who truly believes in our mission and is passionate in spreading the word. This role is responsible for the management, development, and execution of brand awareness within the community. This role is also responsible for business development and Financial Education plans, programs, projects, and promotions including research, planning and execution, with the goal of increasing awareness of Monterra Credit Union and increasing credit union membership and product adoption. Supervises the Community Relations department. This position is on-site only. PRIMARY RESPONSIBILITIES Increase brand awareness and sales by promoting relevant products and services through various media channels. Positively represent the Credit Union by networking at community events and with community leaders to generate brand awareness. Leverage established networks and relationships to market the Monterra Credit Union brand. Generate brand and product awareness with word-of-mouth tactics (i.e. referring members). Collaborate with various departments to promote the brand and track results. Create content to be used on Monterra Credit Union social media platforms. Manages business development and community giving efforts including standards and oversight to develop and execute successful events, promotions, and measure results. Provides feedback to participants to elevate results. Work with Branch Managers to leverage relationships in the community and expand market visibility by creating standardized expectations of staff engagement for event participation. Analyzes trends and behaviors of both current SEGs and the organization's consumer market; evaluate the credit union's strengths and weaknesses relative to key competitors and develop action plans to drive organizational goals. Creates reporting matrix to measure standards and effectiveness of business development efforts. Recruits and develops SEGs through the assessment of the market potential around each branch location, involving branch managers and their staff with their local member companies Oversees the Financial Education programs offered by the credit union Coordinates and organizes efforts to represent Monterra Credit Union favorably in the community, building Monterra Credit Union's reputation, image and brand in our communities, representing Monterra Credit Union in our communities, and monitoring and reporting results. Plans programs that promote good will and fosters relationships with community leaders. Establishing high standards of excellence, honesty, integrity and professionalism in community relations. Engages staff and works with community outreach programs, serving as liaison between management, staff and volunteers for the accomplishment of specific community-oriented programs. Identify and suggest effective community relations programs and events, including sponsorship opportunities through local chambers of commerce. Coordinate high profile community events such as the Arts & Wine Festival, including staffing, promotion and expenses for these events. Creates program to engage and works with management to train front-line and back-office staff on effective business development methods. Leads credit union vision for business development throughout the organization. Including engaging staff in active participation in events. Manages department budget. Supervises the Community Relations staff. Sets direction and focus, goals, training, scheduling, assigning projects and tasks, and performance evaluations. Provides service that aligns with the Credit Union's mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of the job, employee may be required to use frequent physical activities include sitting, standing, reaching, walking, talking, bending, and constant use of hands. Employee must occasionally lift and/or move up to 5 pounds. Employee may occasionally work overtime. These activities are not necessarily performed to the same degree and combination every day. Apply Now for Consideration! Monterra Credit Union is an Equal Opportunity Employer. Qualifications Bachelor's Degree is preferred. Minimum of five years' experience in marketing, business development and/or account management. Minimum two years' experience in financial-services or outside sales is preferred. Effective leadership skills, including the ability to coach, motivate and develop staff. Proven track record of effective coordination of prospecting, building and maintaining client relationships, tracking activities, maintaining a contact database and related market research. Strong time management, presentation, and organizational skills. Must have advanced technology skills and the ability to function proficiently with multiple applications. Must possess good communication and networking skills Ability to travel to local events. Ability to interface with all levels of staff within the organization. Proficient in Microsoft Office (Outlook, Word, PowerPoint Excel) and Act! CRM is a plus. Ability to adapt and be flexible with schedule including early evenings and weekends when needed. PDN-9b7e75a1-cd05-4401-ac21-878d63a3864b
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More About this Listing: Community Relations Manager
Community Relations Manager is a Advertising & Marketing Community Relations Job at Monster located in Redwood City CA. Find other listings like Community Relations Manager by searching Oodle for Advertising & Marketing Community Relations Jobs.
Community Relations Manager is a Advertising & Marketing Community Relations Job at Monster located in Redwood City CA. Find other listings like Community Relations Manager by searching Oodle for Advertising & Marketing Community Relations Jobs.