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Employee Services Consultant (Bilingual)
Location:
North York
Description:
Requisition ID: 193224 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose Responsible for responding to and providing support and coaching for HR service inquiries (Email, On Demand and Telephony) from internal and external partners (e. g. employees, dependents, retirees, candidates, vendors, and people managers, etc. ) ensuring timely and accurate answers, either directly or through escalation. This role provides support to employees globally in line with global Standard Operating Procedures (including escalation), Desktop Procedures and Service Level Agreements(SLAs). Key Accountabilities Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge Provides effective and efficient responses to inquiries from internal and external, including employees, dependents, retirees, candidates, Contingent Workers, third party vendors, etc. regarding HR policies and procedures backsses and interprets the level of complexity of employee inquiries, providing coaching (e. g. low complexity ER issues), answering directly or escalating to appropriate parties for resolution Acts in an advisory role by providing end-user support for those interacting with HR systems, resolving issues and promoting/guiding employees in the usage of self-service functionalities where possible Ensures positive and consistent experiences by striving for excellence in understanding client requests, streamlining service delivery and identifying next steps Ensures proper usage of knowledge management and case management systems to effectively respond to, document and monitor inquiries Seeks opportunities to improve departmental processes and customer service by identifying service deficiencies, and recommending solutions to HR Experience Managers and Senior Manager, GHR Services Operations. Common responsibilities begin when employees initiate contact with. Visit ListedBuy for more information.
Company:
Scotiabank
Posted:
March 13 on ListedBuy
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More About this Listing: Employee Services Consultant (Bilingual)
Employee Services Consultant (Bilingual) is a Consulting Jobs Consultant Job at Scotiabank located in United States. Find other listings like Employee Services Consultant (Bilingual) by searching Oodle for Consulting Jobs Consultant Jobs.
Employee Services Consultant (Bilingual) is a Consulting Jobs Consultant Job at Scotiabank located in United States. Find other listings like Employee Services Consultant (Bilingual) by searching Oodle for Consulting Jobs Consultant Jobs.