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Senior Technical Support Engineer
Location:
Coatham Mundeville
Description:
Our client, Timeless IMS, has evolved over the last fifteen years from being an IT support company, supporting both single homes to large multi-site corporations offering Intelligent Managed Solutions across four key areas of technology; Intelligence, People, Security and Cloud. They are currently recruiting a Senior Technical Support Engineer. As the successful candidate: You will be responsible for managing and growing a technical team delivering first-class telephone, remote and on-site support to our customers across varying sectors. You will also be expected to complete project work in a team and independently to strict deadlines. You will resolve incidents using Autotask Service ticketing software. You will be required to monitor, manage, and contribute to the operation of our advanced RMM software. You will have several tasks Primary, you will manage and grow their small technical support team and provide 1st to 3rd line technical support and onsite project work for their clients within set SLAs; this includes but is not limited to: Monitor and analyse Service Desk performance metrics, identifying areas for improvement and implementing appropriate measures. Work alongside the operations manager to grow and develop the Technical Team Work alongside the sales department with pre and post sales queries. Manage and train technical staff and outsourced helpdesk. Respond to Client service requests by providing remote desktop and server support within support agreement targets SLAs Support Microsoft 365 issues and change requests. Create and maintain requests in our ticketing system raised by the customer via telephone and email. Manage own daily schedule by working through the service board and monitor, categorise, and setting the priority of incoming tickets Communication with customers required: keeping them informed of incident progress, notifying them of impending changes or agreed outages Troubleshoot and resolve issues with Microsoft /. Visit ListedBuy for more information.
Company:
Recruitment Boutique
Posted:
March 27 on ListedBuy
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More About this Listing: Senior Technical Support Engineer
Senior Technical Support Engineer is a Technology Technical Support Engineer Job at Recruitment Boutique located in United States. Find other listings like Senior Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.
Senior Technical Support Engineer is a Technology Technical Support Engineer Job at Recruitment Boutique located in United States. Find other listings like Senior Technical Support Engineer by searching Oodle for Technology Technical Support Engineer Jobs.