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Lead Help Desk Specialist
Location:
Fort Lauderdale, FL
Description:
Job Description Lead Help Desk Specialist SNI Technology is working with a rapidly growing IT Consultant company dedicated to providing innovative IT solutions to our clients. They specialize in delivering top-notch support and technology services to businesses of all sizes, ensuring optimal performance and security. As a Help Desk Specialist Lead, you will play a pivotal role in the team's success, providing technical support, leading help desk operations, and ensuring the smooth functioning of our clients' IT environments. Key Responsibilities: * Lead and mentor a team of 5+ help desk specialists in providing technical support to clients. * Handle escalated technical issues, troubleshoot complex problems, and ensure timely resolution and client satisfaction. * Utilize your knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP), VPNs, firewalls, routers, and switches to troubleshoot network-related issues. * Manage cloud platforms such as AWS, Azure, Google Cloud, and cloud-based services (Office 365, Google Workspace) for clients. * Implement Desktop Protocol solutions and ensure cybersecurity measures, including antivirus software, endpoint protection, and adherence to security best practices. * Troubleshoot hardware components (desktops, laptops, printers) and software applications (Microsoft Office Suite, Adobe Creative Cloud, etc.). * Develop and implement basic scripts (PowerShell, Bash, Python) for automation and efficiency. Qualifications and Skills: * Exceptional communication skills, adept at guiding non-technical users through application and software usage. * Bachelor's degree in information technology, Computer Science, or related field. * Proven experience in an MSP environment, with strong familiarity with ITIL practices. * Proficient in managing Microsoft environments, including Windows Server and Active Directory, as well as experience with macOS, Linux, and IT service management platforms (Zendesk, ServiceNow). * Strong grasp of networking concepts, cloud platforms, and cybersecurity principles. * Require troubleshooting skills equivalent to those of a Level 3 technician, particularly in diagnosing and resolving hardware and software issues. * You will assist the IT Manager in prioritizing daily tasks, escalating issues, maintaining effective communication with clients and stakeholders, and occasionally visiting clients on-site to ensure quality control. * Certifications such as CompTIA A+, Network+, Security+ are highly desirable. Benefits: * Competitive salary (based on experience) * Opportunities for professional growth and development. * Collaborative and innovative work environment. * Health, Dental, Vison insurance. * PTO & Paid Holidays * Work-life balance initiatives and flexible scheduling options. *Some travel to client locations is required - (West Palm, Ft. Lauderdale, Miami)* We welcome applicants who may not meet all the listed requirements to still apply
Posted:
April 10 on Broadbean
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More About this Listing: Lead Help Desk Specialist
Lead Help Desk Specialist is a Customer Service Help Desk Specialist Job located in Fort Lauderdale FL. Find other listings like Lead Help Desk Specialist by searching Oodle for Customer Service Help Desk Specialist Jobs.
Lead Help Desk Specialist is a Customer Service Help Desk Specialist Job located in Fort Lauderdale FL. Find other listings like Lead Help Desk Specialist by searching Oodle for Customer Service Help Desk Specialist Jobs.