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Head of Customer Service
Location:
Coatham Mundeville
Description:
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: GBP30,000 : GBP40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday : 42.5 hours : Flexible Hours within 8am : 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium: sized businesses across the UK. Our mission is to empower businesses with cutting: edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer: focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a Multi Skilled : Multi disciplined team designated to handle all support requests into the business. The team are looking for quick wins with quick response and quick resolution, acting as a single point of contact for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so its a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast: growing business. Key Responsibilities:. Visit ListedBuy for more information.
Posted:
April 12 on ListedBuy
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Head of Customer Service is a Other Art & Media Jobs Customer Service Representative Job located in United States. Find other listings like Head of Customer Service by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.
Head of Customer Service is a Other Art & Media Jobs Customer Service Representative Job located in United States. Find other listings like Head of Customer Service by searching Oodle for Other Art & Media Jobs Customer Service Representative Jobs.