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Call Center Associate | Call Center Representative in Customer Service Job at Perpetual Labor Sour1

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Call Center Associate

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Location:
Fort Smith, AR
Description:

Position Title: Call Center Associate Position Location: Fort Smith, Ar Basic Job Description: Managing large amounts of inbound and outbound calls in a timely manner. Minimum Job Duties: Answering phones from customers professionally and responding to customer inquiries and complaints. Researching required information using available resources. Handling and resolving customer complaints regarding product sales to customer service problems. Providing customers with the organization's service and product information. Processing forms, orders, and applications requested by the customers. Identifying, escalating priority issues, and reporting to the high-level management. Routing inbound calls to the appropriate resources. Following up on complicated customer calls where required. Completing call notes and call reports as necessary and updating them in the CRM. Obtaining and evaluating all relevant data to handle complaints and inquiries. Recording details of comments, inquiries, complaints, and actions taken. Managing administration, communicating, and coordinating with internal departments. Other duties as assigned. Equal Opportunity Employer
Company:
Perpetual Labor Sourcing
Posted:
April 15 on ApplicantPro, TalentPlusHire
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More About this Listing: Call Center Associate
Call Center Associate is a Customer Service Call Center Representative Job at Perpetual Labor Sourcing located in Fort Smith AR. Find other listings like Call Center Associate by searching Oodle for Customer Service Call Center Representative Jobs.