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Tier I Help Desk Support Technician (Senior)
Location:
White Sands Missile Range, NM
Description:
Dynamic Solutions Technology, LLC , a premier strategic services firm that meets IT and Service needs for commercial and government clients. We are is seeking a full-time Help Desk Specialist (Intermediate) to support DoD customer based at White Sands Missile Range, NM . ---------- ACTIVE SECRET CLEARANCE REQUIRED --------- Responsibilities: Providing user management support for processing account create and change request forms, submitting and tracking account requests, troubleshooting individual account issues, account creation, account termination Recording, analyzing, and preparing required reports regarding problem resolution occurrences and trends Developing standard operating procedures and user self-help training aids (e.g. tips and tricks, frequently asked questions) for recurring problems Ensures the timely process through which problems are controlled. Problem recognition, research, isolation, resolution, and follow-up steps. Supports end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Follows an ITIL process to resolve incidents from beginning to end and has a very mature customer service outlook. Qualifications Requirements: Active Secret security clearance required Minimum High School Diploma, or related discipline CompTIA Security + (CE) Certificate and or CompTIA A+ Direct relative experience of 3-5 years Experience and Skills : Excellent oral and written skills Excellent critical thinking skills Proficient in Microsoft applications such as Word, Excel, PowerPoint, and Outlook Ability to work independently and as a team member
Company:
Dynamic Solutions Technology
Posted:
April 15 on ApplicantPro, TalentPlusHire
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More About this Listing: Tier I Help Desk Support Technician (Senior)
Tier I Help Desk Support Technician (Senior) is a Customer Service Help Desk Job at Dynamic Solutions Technology located in White Sands Missile Range NM. Find other listings like Tier I Help Desk Support Technician (Senior) by searching Oodle for Customer Service Help Desk Jobs.
Tier I Help Desk Support Technician (Senior) is a Customer Service Help Desk Job at Dynamic Solutions Technology located in White Sands Missile Range NM. Find other listings like Tier I Help Desk Support Technician (Senior) by searching Oodle for Customer Service Help Desk Jobs.