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Customer Service Account Manager
Location:
Toronto
Description:
Position Description Title: Customer Service Account Manager Department: Customer Service Location: Production Plants Immediate Supervisor: Customer Service Manager or Supervisor Status: Non-Exempt Salaried Position Purpose: Lead customer contact for all aspects of daily order transactions. Responsible all aspects of daily order transactions between IPG's Protective Packaging Customers and Operations, for soliciting orders from existing customers, managing truck fill rates, and addressing customer complaints. Will be responsible for following all of IPG policies and procedures in the area of Customer Service. Principle Accountabilities Customer Order Management Respond to customer inquiries in a timely manner maintaining a professional demeanor via e-mail or phone. Process product orders, sample orders and literature requests as requested by the customer. Proactively communicate order status to external customers utilizing open order report addressing back orders, and late shipments. Work with sales, product and price management to resolve order pricing issues. Provide customers timely and accurate pricing information. Expedite orders and sample orders as needed, according to IPG policy and system. Offer substitutions where appropriate. Verify order entry accuracy utilizing checklist. Work with sales and operations to identify solutions to address operations and customer's needs. Pro-actively communicate with shipping or logistics provider to obtain delivery status, pro numbers, and POD's on behalf of customers. Monitor OTIF and open orders reports to ensure we meet confirmed delivery dates. Communicate misses so corrective action can be taken. Communicate to sales; quote requests, price changes, canceled orders, order changes, late orders, and intel shared by customer. Existing Customer Order Solicitation Responsible for building and maintaining relationships with customers by providing help/advice and potential solutions to existing customers. . Visit ListedBuy for more information.
Company:
Intertape Polymer Group
Posted:
April 23 on ListedBuy
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More About this Listing: Customer Service Account Manager
Customer Service Account Manager is a Other Art & Media Jobs Account Manager, Customer Service Representative Job at Intertape Polymer Group located in United States. Find other listings like Customer Service Account Manager by searching Oodle for Other Art & Media Jobs Account Manager, Customer Service Representative Jobs.
Customer Service Account Manager is a Other Art & Media Jobs Account Manager, Customer Service Representative Job at Intertape Polymer Group located in United States. Find other listings like Customer Service Account Manager by searching Oodle for Other Art & Media Jobs Account Manager, Customer Service Representative Jobs.