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Helpdesk Analyst
Location:
Loughborough
Description:
Helpdesk Analyst Full time 9-5 Monday to Friday Hybrid (1 day in person team collaboration per week in office or offsite)£35k - £40k per year Are you a customer first, logical troubleshooter with SQL query wizard-level skills and an interest in being a product guru? Can you understand and troubleshoot customer questions in non-technical terms through a logical approach to database investigations? Do you love documenting a process and want to be a founding member of redefining Helpdesk operations? e-bate is looking for a Helpdesk Analyst to be part of the Customer Experience team. Reporting to the Head of Customer Experience, this is a critical role within the team, and career progression is likely to step up a line management position. This is a 1st line Customer Experience technical/data subject matter role, not an IT support job. Who are e-bate? e-bate is a scaling Fin Tech Saa S startup setting out to revolutionise the rebate management industry. We've got particular expertise in buying groups, healthcare and vet pharma industries with expansion on the cards in more verticals for a series A funding runup in 2024. We're a remote first company with a driven leadership team who are taking ownership of their functions to deliver impressive stats like 0% churn, monthly releases and a headcount increase quarter on quarter. The main remit of the Helpdesk Analyst is to: Be responsible for assigning all inbound customer tickets (we use Zendesk) to the relevant individual or team; Through daily standups, ensure that every person in the CX team is hitting their customer communication SLAs; Be a system expert both at database and system functionality level; Work closely with Customer Success Managers to identify customer training needs or chargeable change requests; Work closely with Customer Success Analysts to identify system configuration errors; Work closely with Engineering and Dev Ops to produce summaries of frequent issues based on Helpdesk. Visit ListedBuy for more information.
Company:
E-Bate
Posted:
April 23 on ListedBuy
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More About this Listing: Helpdesk Analyst
Helpdesk Analyst is a Customer Service Help Desk Analyst Job at E-Bate located in United States. Find other listings like Helpdesk Analyst by searching Oodle for Customer Service Help Desk Analyst Jobs.
Helpdesk Analyst is a Customer Service Help Desk Analyst Job at E-Bate located in United States. Find other listings like Helpdesk Analyst by searching Oodle for Customer Service Help Desk Analyst Jobs.