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Senior Helpdesk Analyst
Location:
Abee
Description:
Project Overview: The Application Help Desk Analyst position is responsible for providing front-line application support to stakeholders. The Help Desk supports inquiries from a range of stakeholders; learners, apprentices, schools, school authorities, post-secondary institutions, internal staff as well as the general public. These inquiries cover multiple online applications for various ministries that stakeholders need to access and use. The successful candidate will be assigned initially to the business area for application support. However, this role may be reassigned to work in other business areas as required. Job Description : Receive and respond to inquiries related to applications supported by the Help Desk. Advise inquirers of any resolution to an inquiry. Utilize Help Desk software to enter tickets and retrieve logged calls for resolution, or forward pending inquiries to the next level of expert support. Work effectively through communication with technical and /or business teams to resolve client issues. Monitor the progress of proposed solutions while maintaining contact with the client so that they are also aware of the status of their inquiry. Test end-user solutions, ‘bug-fixes’ and new features of applications to ensure they adequately address client concerns. Monitor trends in client inquiries that point to the need for further training within the client community; assist in the revision of related training material, and participate in training. Maintain a repository of known problems/issues and related resolution/’work around’; and a repository of best practices, for each application. Make arrangements with external stakeholders and internal staff for training and any other items as required. Maintain an understanding of applications to ensure maximum support effectiveness. Assign and maintain user IDs and passwords. Coordinate Help Desk-related activities that require communications to the external stakeholders with. Visit ListedBuy for more information.
Company:
Intellipro Group
Posted:
April 23 on ListedBuy
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More About this Listing: Senior Helpdesk Analyst
Senior Helpdesk Analyst is a Customer Service Help Desk Analyst Job at Intellipro Group located in United States. Find other listings like Senior Helpdesk Analyst by searching Oodle for Customer Service Help Desk Analyst Jobs.
Senior Helpdesk Analyst is a Customer Service Help Desk Analyst Job at Intellipro Group located in United States. Find other listings like Senior Helpdesk Analyst by searching Oodle for Customer Service Help Desk Analyst Jobs.