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175743 - CL- Help Desk Analyst – Senior
Location:
Edmonton
Description:
A new requirement with one of the ministries in Alberta, kindly find the details below: Note: Resource will work remotely , though must be available for onsite meetings when required. Standard Hours of work are 08:15 – 16:30 Alberta time Work must be done from within Canada, due to network and data security issues. Go A does not pay for travel to attend on-site meetings. The role is going to be Help Desk Analyst - Senior with the Service Alberta in Edmonton, AB. If you have the required experience and are available for new opportunities, please send the following documents at xyz X@ by Thursday, August 31, 2023 at 2:00 PM EST. Below you can find some brief information. We are unable to submit a candidate without below mandatory documents. 1. Kindly provide an updated Resume in word format. 2. Kindly provide your expected hourly rate. Job Title: 175743 - CL- Help Desk Analyst – Senior Client: Service Alberta Work Location: J. G. O'Donoghue Building, 7000 - 113 Street NW, Edmonton, AB Remote Estimated Start Date: 01-Oct-2023 Estimated End Date: 30-Sep-2025 # Business Days: 496 Estimated Hours per Day: 7.25 Maximum Duration of Extension: 6 Month Description of Services · Help Desk Analyst works directly with end users to troubleshoot technical issues. · Receive and respond to inquiries related to applications supported by the Help Desk. · Advise inquirers of any resolution to an inquiry. · Utilize Help Desk software to enter tickets and retrieve logged calls for resolution, or forward pending inquiries to the next level of expert support. · Work effectively through communication with technical and /or business teams to resolve client issues. · Monitor the progress of proposed solutions while maintaining contact with the client so that they are also aware of the status of their inquiry. · Test end-user solutions, ‘bug-fixes’ and new features of applications to ensure they adequately address client concerns. · Monitor trends in client inquiries. Visit ListedBuy for more information.
Company:
S M Software Solutions
Posted:
April 23 on ListedBuy
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More About this Listing: 175743 - CL- Help Desk Analyst – Senior
175743 - CL- Help Desk Analyst – Senior is a Customer Service Help Desk Analyst Job at S M Software Solutions located in United States. Find other listings like 175743 - CL- Help Desk Analyst – Senior by searching Oodle for Customer Service Help Desk Analyst Jobs.
175743 - CL- Help Desk Analyst – Senior is a Customer Service Help Desk Analyst Job at S M Software Solutions located in United States. Find other listings like 175743 - CL- Help Desk Analyst – Senior by searching Oodle for Customer Service Help Desk Analyst Jobs.