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CALL CENTER SERVICES REPRESENTATIVE I : Statewide
Location:
Blountstown, FL
Description:
Requisition No:825326 Agency: Children and Families Working Title: CALL CENTER SERVICES REPRESENTATIVE I : Statewide Pay Plan: Career Service Position Number:60047498 Salary: 34, annually/1,323.00 bi:weekly/16.54 an hour Posting Closing Date: 04/30/2024 Total Compensation EstimatorTool Call Center Services Representative Department of Children and Families Telework opportunity within the State of Florida Open Competitive Bilingual Preferred This posting will be used to fill position vacancies in OPS, Career Service or both. Current employees will be compensated in accordance with the DCF salary policy. Families requesting public assistance require time sensitive actions from strong, compassionate individuals who are dedicated to assisting the vulnerable and promoting strong self:sufficient families. Successful candidates will make a tremendous positive impact on the lives of countless Floridians. We are looking for people who are organized, who possess excellent computer and typing skills, are willing to learn public assistance policies and can engage with customers/citizens of Florida in a call center environment. The primary function of this position is providing support services related to public assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer:based eligibility system. This career consists primarily of phone interactions with customers. If this sounds like the job for you, please join our TEAM The call center serves the public from 7:00 AM : 6:00 PM EST, Monday : Friday. :Peak hours of operation are 8:00 AM to 5:00 PM, Monday : Friday. :New hire training and regular work schedules may differ from peak work times.:Evening hours may be required. Qualifications: : Must have a High School diploma, GED, or equivalent certificate.: Preference will be given to applicants who have at least one year (12 months) work experience in customer service, interviewing, recruiting, investigating, accounting, processing insurance policies or determining eligibility.:Ability to attend an 8 : 12:week mandatory training course. Additional Information/Requirements: All eligible candidates will be required to complete a skills assessment to include the following tests, which requires successful completion for advancement to the next step in the hiring process: : Typing (TT) : A test of typing speed, measuring both speed and accuracy.: Basic Competency (CBST) : A test of basic math, verbal, and communication skills, designed to assess job readiness and trainability.: Computer Skills (CLIK) : A basic completer literacy test, assessing knowledge of internet browsers, email, chat, and word processing. What you will do: The typical duties include: :Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information :Processes a variety of eligibility related work activities within designated time frames Educates customers on the benefits and features of My ACCESS Account including account set:up and password resets. :Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs. :Requests all additional information/verification required to establish or continue eligibility for public assistance programs. Ensures electronic case records are documented thoroughly and properly. :Assists customers with referrals to other agencies and community resources. Knowledge, Skills, and Abilities: : Communicate with others to obtain and verify information concerning eli
Posted:
May 1 on Tip Top Job
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More About this Listing: CALL CENTER SERVICES REPRESENTATIVE I : Statewide
CALL CENTER SERVICES REPRESENTATIVE I : Statewide is a Customer Service Call Center Representative Job located in Blountstown FL. Find other listings like CALL CENTER SERVICES REPRESENTATIVE I : Statewide by searching Oodle for Customer Service Call Center Representative Jobs.
CALL CENTER SERVICES REPRESENTATIVE I : Statewide is a Customer Service Call Center Representative Job located in Blountstown FL. Find other listings like CALL CENTER SERVICES REPRESENTATIVE I : Statewide by searching Oodle for Customer Service Call Center Representative Jobs.