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Customer Account Coordinator
Location:
Rockford, IL
Description:
Position Title: Customer Account Coordinator II Pay Rate : 50,000 : 63,000 Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Category/Shift : Salaried Full:Time Physical Location: Rockford, IL The Job You Will Perform: : Acts as the primary point of contact to International Paper's customers and is entrusted to ensure that our customers receive a world:class customer experience.: Entrusted as a key:member of the site's team to meet or exceed customer expectations and business objectives.: Mastery of Customer Account Specialist accountabilities including: stylelist:style:type:circle:: Convert customer purchase orders to manufacturing production orders. : Ensure raw materials and tooling are ordered to support production. : Communicate, professionally and respectfully, with internal and external customers regarding issues such as order status, estimates/quotations, order changes and order confirmations. : Monitor and manage customer inventory levels. : Investigate and resolve: order discrepancies, customer quality complaints, overdue accounts receivable, and aged inventory. : Establish strong relationships and communicate daily with representatives from operations, shipping, and maintenance to stay abreast of plant activities that could impact customer order fulfillment. : Demonstrate a thorough understanding of plant specific manufacturing capabilities. : Coordinate with representatives from the design, sales, pricing, and operations department to manage the implementation of new customer items. : Demonstrates a solid understanding of the business objectives, goals and values of International Paper. : Make daily decisions that maximize customer satisfaction and plant capacity balancing. : Solve problems with technical and business acumen, poise, and a sense of urgency. : Build strong relationships with customer contacts to establish and maintain International Paper's competitive advantage of providing customers with a world:class customer experience. : Establish, manage, and enforce correct order unitization. : Demonstrate a solid understanding of International Paper's pricing models including variable contributions levels. : Demonstrate the ability to coordinate warehoused items using basic manufacturing skills such as replenishment ordering and FIFO (first in : first out). : Routinely assess and report possible obsolescence concerns of aged inventory. : Participate in the plant's NPI (non:price improvement) initiatives especially in the areas of aged inventory, trailer utilization, and operational efficiencies. : Provide data reporting of orders, sales, and inventory to plant management, sales teams, and customers, as requested. : Create and manage customer:specific reporting requirements such as daily status updates, order prioritization, MSF delivery, OTD (on:time delivery), and warehoused inventory status. : Coordinate the efforts of internal and external vendors to ensure the correct tooling, artwork, and CADs (computer:aided design) are approved by the customer and provided to the manufacturing team. : Consistently demonstrate exceptional administrative, organizational and communication skills. : Observe and report to plant management and sales teams noteworthy customer concerns or trends. : Participate in production meetings to ensure that orders are tracked from receipt of roll:stock to final delivery to ensure all production steps and shipping plans satisfy commitment made to customer. : Research and resolve customer order discrepancies to include customer credits or debits, quality concerns, make:up orders, and returned/reworked items. : Ensures customer price lists are accurate and update when required. : Resea
Posted:
May 1 on Tip Top Job
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More About this Listing: Customer Account Coordinator
Customer Account Coordinator is a Sales Account Coordinator Job located in Rockford IL. Find other listings like Customer Account Coordinator by searching Oodle for Sales Account Coordinator Jobs.
Customer Account Coordinator is a Sales Account Coordinator Job located in Rockford IL. Find other listings like Customer Account Coordinator by searching Oodle for Sales Account Coordinator Jobs.