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Senior Guest Services Agent (Full Time)
Location:
Little Rock, AR
Description:
:We are hiring immediately for a full timeSENIOR GUEST SERVICES AGENT position.:Location: Arkansas Childrens Hospital : 1 Childrens Way, Little Rock, AR 72202Note: online applications accepted only.:Schedule:Full time schedule. 5:00 am to 1:30 pm, rotating weekends. Days may vary.More details upon interview.:Requirement: Previous customer service experience required.:Pay Rate:15.00 per hour Make a difference in the lives of people, your community, and yourself. Join a culture of opportunity with Crothall Healthcare. Our careers are filled with purpose and empower you to transform healthcare experiences. Take a look for yourself at the Power of Clean Crothall Healthcare is a Compass One Company that provides specialized, high:quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall is the market share leader in Environmental Services (EVS), and serves many of the top 100 Hospitals throughout its over 2,000 healthcare service teams in 47 states. Crothall has been recognized as one of Modern Healthcares Best Places to Work and Best Places to Work in Pennsylvania in 2020 for the 8th straight time and Beckers Top 150 Places to Work in 2019 for the 4th time. A division of Compass Group USA, Crothall has more than 26,000 team members. Its EVS division is CIMS and CIMS:GB certified by the ISSA since 2009, and its HTS division is ISO 13485 certified since 2019. Our core services include: Environmental Services, Patient Transportation, Facilities Management, Healthcare Technology Solutions, Laundry and Linen Services, Ambulatory, and Sterile Processing. Job Summary Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests. Supervises Guest Service Agents. Essential Duties and Responsibilities: :Assign duties to Front Office employees to ensure completion of shift duties. Act as a resource to Front Office employees on difficult, technical procedures or problem reservations. Monitor staff performance, providing them and the Front Office Manager with feedback. Maintain communication logs with staff and managers. Monitor and schedule staff meals and breaks. :Completes the registration/check:in process by inputting and retrieving information from a computer system confirming pertinent information. :Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel. :Assists guests with check out payments or charges. Accepts and records vouchers, credit, travelers checks, and other forms of payment. :Balances and drops receipts according to accounting specifications. :Provides guests with information about the facility, services, and amenities. :Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions. :Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested. :Fields and resolves guest complaints or escalate for resolution to appropriate department. :Assists guests in emergency situations. :Maintains adequate supplies and functional equipment at the Front Desk. :Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty. :Performs other duties as assigned. BENEFITS FOR OUR TEAM MEMBERS :Full:time and part:time positionsare offered the following benefits: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identify Theft Protection, Pet Insurance, and other voluntary benefits including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program :Full:time positions also offert
Posted:
May 1 on Tip Top Job
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More About this Listing: Senior Guest Services Agent (Full Time)
Senior Guest Services Agent (Full Time) is a Customer Service Guest Service Agent Job located in Little Rock AR. Find other listings like Senior Guest Services Agent (Full Time) by searching Oodle for Customer Service Guest Service Agent Jobs.
Senior Guest Services Agent (Full Time) is a Customer Service Guest Service Agent Job located in Little Rock AR. Find other listings like Senior Guest Services Agent (Full Time) by searching Oodle for Customer Service Guest Service Agent Jobs.