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Retention Account Manager : State, Local and Education
Location:
Remote, OR
Description:
About Lumen Lumen connects the world. We are igniting business growth by connecting people, data and applications : quickly, securely, and effortlessly. Together, we are building a culture and company from the people up : committed to teamwork, trust and transparency. People power progress. Lumen's commitment to workplace inclusion and employee support shines bright. We've made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we're the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index. We're looking for top:tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. The Role The Retention Account Manager provides service to assigned customers within a dedicated module consisting of small growth opportunity customers for the enterprise customer segment. Responsibility includes retention of existing assigned accounts and contribution of additional revenue, contributing to the sales and field operations goals and objectives. The Main Responsibilities: Managing retention activities for Inside Sales clients within the assigned account base, including development of account profiles, account strategy and facilitating all required duties and tasks necessary to deliver a positive customer experience: Actively participate in Federal funding programs like USAC E:Rate and RHC that may apply to assigned base. Processing timely bids for programs accurately and within compliance guidelines and Federal standards: Carefully monitor expiring services and contracts and uncover opportunities to generate additional revenue through up:selling: Facilitate customer order requests for moves, adds, changes, as well as local services What We Look For in a Candidate Basic Qualifications: : Experience in Sales and Channel Organizations: Knowledge of single and multi:tier Indirect Channel Sales models.: Proficiency in Microsoft Outlook, Word, Excel and PowerPointPreferred Qualifications: : 5+ years Sales or Partner leadership experience: Bachelors' Degree or relevant years of experience.: Experience in sales, up:selling, product positioning, and customer service to end user customers, preferably in telecommunications industry.: Successful experience in account management role supporting a large volume of small business customers.: Operational understanding of telecommunications ordering, provisioning, and billing processes.: Exceptional business acumen, active listening, interpersonal, verbal and written communication skills. Compensation The starting salary for this role differs based on the employees primary work location. Employees typically do not start at the top of the range, though compensation depends on each individuals qualifications. Location Based Pay Ranges 46020 : 61360 in these states: AR, ID, KY, LA, ME, MS, NE, SC, and SD.48440 : 64580 in these states: AZ, AL, FL, GA, IN, IA, KS, MO, MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.50860 : 67810 in these states: CO, HI, MI, MN, NV, NH, NC, OR, and RI.53280 : 71040 in these states: AK, CA, CT, DE, DC, IL, MD, MA, NJ, NY, TX, VA, and WA. As with the pay range variety thats based on the region of a country, specific offers are determined by various factors such as experience, education, skills, certifications and other business needs. What to Expect Next Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be co
Posted:
May 1 on Tip Top Job
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More About this Listing: Retention Account Manager : State, Local and Education
Retention Account Manager : State, Local and Education is a Sales Account Manager Job located in Remote OR. Find other listings like Retention Account Manager : State, Local and Education by searching Oodle for Sales Account Manager Jobs.
Retention Account Manager : State, Local and Education is a Sales Account Manager Job located in Remote OR. Find other listings like Retention Account Manager : State, Local and Education by searching Oodle for Sales Account Manager Jobs.