This listing was posted on Tip Top Job.
Business Support Specialist : Digital Products
Location:
Newark, NJ
Description:
Requisition:78340 PSEG Company:Public Service Electric and Gas Co. Salary Range: 75,000: 118,700 Incentive:PIP 10 Work Location Category:Hybrid PSEG operates under a Flexible Work Model where flexible work is offered when job requirements allow. In support of this model, roles have been categorized into one of four work location categories: onsite roles, hybrid roles that are a blend of onsite and remote work, remote local roles that are primarily home:based but require some level of purpose:driven in:person interaction and living within a commutable distance, and remote non:local roles that can be effectively performed remotely with the ability to work in approved states. PSEG offers a unique experience to our more than 12,000 employees : we provide the resources and opportunities for career development that come with being a Fortune 500 company, as well as the attention, camaraderie and care for one another you might typically associate with a small business. Our focus on combatting climate change through clean energy technology, our new net zero climate vision for 2030 and enhanced commitment to diversity, equity and inclusion; and supporting the communities we serve make this a particularly exciting time to join PSEG. Job SummaryBe part of a team that improves customer perception of PSE and G by making it easy for customers to do business with us. Support operational performance and improvement as enabled by various technologies including Web Self:Service, Mobile App, CRM, CCS, and other digital platforms. Job Responsibilities stylemargin:bottom:13.0px::Act as the subject matter expert on technology projects that span the systems used by Customer Care, helping keep projects on track through all milestones starting from business requirements to testing, implementation, and monitoring. Provide Change Management and support for internal clients to improve their use of systems and to assist customers in using self:service. :Proactively evaluate system utilization by end:users, whether associates or customers. Use available data sources, such as survey results, system queries, Google analytics, monitoring and observation, reported system defects and benchmark data, to analyze system activity and performance and identify gaps and improvement opportunities. :Represent Customer Contact in the timely resolution of system defects and in the development of business requirements for enhancements. :Oversee enhancements through all milestones to implementation and monitoring. :Coordinate with other business process leads, IT, and Asset Management to establish/update policies on system use. Identify system and operational opportunities to improve performance. :Interact directly with customers to understand user experience issues. :Position requires occasional support activities outside of regular working hours, including evenings and weekends. : Position requires operational support to Customer Operations in the case of significant outage events. Job Specific Qualifications Required: stylemargin:bottom:13.0px::Bachelorsdegree in related field and 3 years of relevantexperience or, in lieu of a degree, 7 years of relevant professional experience.:Knowledge of Customer Operations' meter:to:cash processes:Familiarity with broad Utility operations such as Electric, Gas, Renewables, and WorryFree:Hands:on experience serving and interacting with customers:Proficiency in Microsoft Office applications:Strong organization and communication skills :Ability to build and maintain effective partnerships within and across organizations. :Demonstrated ability to view all decisions from the perspective of our customers, and keep the customer's experience at the center of any approach.:Must foster an inclusive work environment and respects all aspects of diversity. Must demonstrate and value differences in others strengths,
Posted:
May 1 on Tip Top Job
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More About this Listing: Business Support Specialist : Digital Products
Business Support Specialist : Digital Products is a Human Resource Support Worker Job located in Newark NJ. Find other listings like Business Support Specialist : Digital Products by searching Oodle for Human Resource Support Worker Jobs.
Business Support Specialist : Digital Products is a Human Resource Support Worker Job located in Newark NJ. Find other listings like Business Support Specialist : Digital Products by searching Oodle for Human Resource Support Worker Jobs.