AAA Washington
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Automotive Services Manager - Approved Auto Repair
Location:
Bellevue, WA
Description:
Automotive Services Manager - Approved Auto RepairBring your experience to AAA and manage our Approved Auto Repair Program!WHAT YOU'LL DO:* Develops project plans, acquires resources and coordinates the efforts of team members, contractors, or consultants in order to deliver projects according to plan.* Responsible for establishing relationships with AAA vendors in order to broaden the awareness of the approved auto repair program.* Responsible for researching and developing new sources of revenue and increased service levels as it pertains to the approved auto repair program.* Responsible for developing effective working relationships between facilities or providers, District Automotive Managers, and the company; establishes trust, respect, and cooperation with facility owners, managers, and staff. Continuously highlights value of partnership to maintain rapport.* Visits assigned facilities regularly.* Advises facilities regarding opportunities for improved service and follows through until the desired result occurs; keeps facility owners abreast of customer satisfaction responses; informs External Field Operations management of areas of concern. Establishes benchmarks for customer satisfaction.* Point of contact and driver of effectiveness with network vendors and providers relationships.* Ensure facilities and vendors achieve and maintain a Customer Satisfaction Index score and/or Club and National quality standards in compliance with AAA National Standards. Liaison with AAA National to stay abreast of new technology, environmental issues, and potential disruptions within industry.* Responsible for creating annual budget goals and profit margin for the Club, driving activities to make sure those numbers are met. Adheres to budget throughout the year.* Oversee record keeping, visit logs and compliance data. Develops and maintain reports to quantify effectiveness of program.* Contributes to a positive team dynamic through respectful interactions, positive contributions, and active collaboration to achieve department and organizational goals.* Incorporates AAA's vision, mission and values in day-to-day activities and behaviors; guides and motivates others to remain committed to AAA's vision mission and values.AAR FOCUS:* Responsible for implementing and updating the AAA repair shop portal.* Processes applications from potential contract garages; interviews owners and performs on-site inspections of equipment and facilities, ensuring AAA operating standard and contract compliance.* Relies heavily on automotive technical knowledge to perform essential duties/responsibilitiesWHO YOU ARE:* Bachelor's Degree (BA) in business, sales, or related field or equivalent experience* 4+ years' experience in automotive services or repair industryPREFERRED QUALIFICATIONS:* 3+ years' experience in sales or account management roleCERTIFICATES, LICENSES, REGISTRATIONS:Valid state driver's licenseWHO WE ARE: The American Automobile Association (AAA) has been a leader in roadside assistance, mobility advocacy and traffic safety for nearly 120 years, AAA Washington also operates a full-service travel agency and the largest independent personal-lines insurance agency in Washington. RANKED AS ONE OF WASHINGTON'S 2023 BEST PLACES TO WORK by Puget Sound Business Journal BENEFITS WE OFFER: * Health insurance (medical vision, prescription drug, and dental) * Up to 22 days of Paid Time Off (PTO) in the first year for vacation or sick leave * Eleven paid holidays every year in addition to PTO, including MLK and Juneteenth * 401(k) with Employer Match * Life, Short-term and Long-term Disability insurance * Flexible Spending Accounts * 4 Hours of Volunteer Time Off every year * On-Demand Pay* Free Premier RV AAA Washington Membership * Travel, Insurance, and Membership Discounts * Paid, on-going training throughout your career * THRIVE wellness program * Flexible Work Arrangements* Tax-advantaged commuter benefit * Free parking* Financial Literacy Education SALARY RANGE:Annualized target hiring salary range for the position is $86,300 - $105,747 and offer rate is based on experience. WORK ENVIRONMENT:* Hybrid work from home and office required* This role is assigned a company car, computer, phone, various virtual technologies* Travel: Consistent Travel (>50%)NOTIFICATIONS: AAA Washington is committed to hiring and retaining a diverse and inclusive staff. We are interested in every qualified candidate who is eligible to work in the United States; however, we do not sponsor visas. We do not provide relocation assistance. The expectation for this position is that the employee lives within our Washington/Idaho service area. AAA Washington is a drug-free workplace.#1priority #automotivemanager #automanager #automotiveservicesmanager
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More About this Listing: Automotive Services Manager - Approved Auto Repair
Automotive Services Manager - Approved Auto Repair is a Executive Manager Job at AAA Washington located in Bellevue WA. Find other listings like Automotive Services Manager - Approved Auto Repair by searching Oodle for Executive Manager Jobs.
Automotive Services Manager - Approved Auto Repair is a Executive Manager Job at AAA Washington located in Bellevue WA. Find other listings like Automotive Services Manager - Approved Auto Repair by searching Oodle for Executive Manager Jobs.