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Customer Service Representative/Senior Teller (FT) - Holyoke Branch
Location:
Holyoke, MA
Description:
Position: Customer Service Representative/Senior Teller Department: Holyoke Branch Job Status: Full-Time FLSA Status: Non-Exempt Grade: 7 Reports to: Branch Manager Amount of Travel Required: Local Travel as Needed Positions Supervised: N/A POSITION SUMMARY Provides prompt and professional sales and service to new and existing customers. Greater than 50% of the time is spent performing CSR duties and the remainder of the time is spent performing Senior Teller duties. This estimate could change depending on the needs of the branch at the time. CUSTOMER SERVICE REPRESENTATIVE - ESSENTIAL FUNCTIONS Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationship. Adheres to established Westfield Bank customer service standards. Provides information regarding bank products to all potential customers both retail and commercial. Meet assigned sales goals through the sale of bank products and services to meet customers banking needs. Opens new accounts and performs account and person maintenance as needed. Resolves customer problems as they arise. Answer inquiries, accept applications and close consumer loans Assist customers with Safe Deposit. Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested. SENIOR TELLER - ESSENTIAL FUNCTIONS Adheres to established Westfield Bank customer service standards. Applies the Westfield Bank Service and Sales Process during customer interaction to acquire and enhance customer relationships if applicable. Provides information regarding bank products to all potential customers both retail and commercial. Assists in supervising the teller line by: Allocating and coordinating the work flow in the absence of the Head Teller. Guiding and advising subordinates in the more complex phases of their work. Training new employees. Provides backup coverage to open or close a branch location only when the lobby is not accessible to customers at the time. Proves cash drawer at end of day. Meets assigned referral goals through referral of bank products and services to meet customers banking needs May open new accounts as needed. Balances ATM. Maintains security of cash vault. Performs quarterly cash audits in the absence of the Head Teller. Independent performance of all teller transactions and night deposit bags. Must complete BSA, AML, and other Regulatory and Continuing Education as assigned. Must adhere to all bank and regulatory policies and procedures specific to position. Performs additional duties as requested. POSITION QUALIFICATIONS Competencies Adaptability/Flexibility Customer Relations Decision Making/Judgment Job Knowledge Quality Results Focus Education/Experience/Skills High School Diploma or GED required. At least six months of cash handling experience preferred. Prior sales and customer service experience preferred. Must meet balancing requirements. Become a Notary Public if required. PHYSICAL DEMANDS Physical Demands Stand: F (Frequently) Walk: F (Frequently) Sit: F (Frequently)Handling / Fingering: F (FrequentlyReach Outward: F (Frequently) Reach Above Shoulder: O (Occasionally)Climb: O (Occasionally)Crawl: O (Occasionally)Squat or Kneel: F (Frequently) Bend: F (Frequently) Lift/Carry 10 lbs or less: F (Frequently) 11-20 lbs: F (Frequently) 21-50 lbs: O (Occasionally) 51-100 lbs: N (Not Applicable) Over 100 lbs: N (Not Applicable) Push/Pull 12 lbs or less: O (Occasionally) 13-25 lbs: O (Occasionally) 26-40 lbs: O (Occasionally) 41-100 lbs: O (Occasionally) N (Not Applicable) Activity is not applicable to this occupation. O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day) F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day) C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day) Other Physical Requirements None Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
Company:
Westfield Bank
Posted:
May 7 on CheckWriters Recruit
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More About this Listing: Customer Service Representative/Senior Teller (FT) - Holyoke Branch
Customer Service Representative/Senior Teller (FT) - Holyoke Branch is a Banking Jobs Customer Service Representative, Teller Job at Westfield Bank located in Holyoke MA. Find other listings like Customer Service Representative/Senior Teller (FT) - Holyoke Branch by searching Oodle for Banking Jobs Customer Service Representative, Teller Jobs.
Customer Service Representative/Senior Teller (FT) - Holyoke Branch is a Banking Jobs Customer Service Representative, Teller Job at Westfield Bank located in Holyoke MA. Find other listings like Customer Service Representative/Senior Teller (FT) - Holyoke Branch by searching Oodle for Banking Jobs Customer Service Representative, Teller Jobs.