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Customer Care Specialist I
Location:
Chesapeake, VA
Description:
R202443655 *This is a remote opportunity. You must live in Phoenix, AZ, Tucson, AZ, Las Vegas, NV or a surrounding community within those states. Connections are important, and were not talking about pairing a Bluetooth. Were talking about that remarkable connection that happens between a customer and an associate who truly gets their needs. Its that contagious I wanna keep coming back connection that we aspire to make as commonplace as hipster podcasts. Were Cox Communications, part of the Cox family of businesses. We built our business and our brand on the notion of connections, with our customers and with our employees. Were on a quest for a full-time Call Center Customer Experience Associate - Remote who shares our passion for connectivity. This is a person who has some flexibility and is open to working a non-traditional schedule. If youre looking for a good company and want to work from home, this could be the job for you. As part of a customer experience driven team, you will earn an hourly rate of $18.00. If applicable based on your assigned work schedule, you will earn an extra $1.25/hour from 6pm-10pm and/or an extra $2.25/hour from 10:01pm-6am. We have a shift bid process that you will go through before you are finished with the training program. During this time you will work with your Onboarding Supervisor when schedules are shared for you to select. Our schedules are dependent on the needs of the business and when our customers need us. Therefore, you will see a mix of schedules that are 8 hour and/or 10 hour schedules for you to choose from. The schedules provided will match our operating model of a 24x7, 7 days a week, both weekend days and holidays, call center environment and may vary by location. If it sounds like were on your frequency, then keep reading. What Youll Do Youll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, youll help them navigate challenges with clarity and professionalism. No IT degree required, just a passion for helping customers. Youll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze. Youll also provide world-class service by assessing customers needs, suggesting products & services, adjusting billing, and arranging product solutions. And speaking of customer experiences, youll totally own that. That means youll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service. Whats In It For You? Hey, whats a great job without the best possible technology at your fingertips? We know youre going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be. Theres no firewall between you and competitive pay, generous incentives, and other compensation perks (401k + company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month . Need to download some other benefits? We provide generous Paid Time Off (PTO), offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. Growth is a good thing, and youll have opportunities to learn and train so you can always continue sharpening your skills. And well encourage you to explore opportunities within the Cox family of businesses from smart home automation and green modes of transportation to esports and clean energy so that you can always look for new challenges and opportunities to make an impact. While were looking for flexibility, were also offering it! You like working from the comfort of your home, shoes off with your pup by your side? You can kick it in your own crib, connecting with customers remotely while working from home . For you to do your best work, you need an outstanding company culture supporting you. At Cox, we strive to be mindful of your bandwidth, with flexibility and a focus on quality of life. Our diverse, inclusive culture invites you to bring your authentic self to work. The mutual trust between our leadership and our teams means youre working in an environment that supports collaboration through innovation, and real change driven by people like you. Who You Are Youre as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesnt clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. Youre personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services. Youre confident in your ability to troubleshoot technical issues and upsell when the moment is right. Youre always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding. Qualifications: Minimum: High school diploma, GED, or relevant work experience 6 months experience providing customer service or selling products and services You must live in Phoenix, AZ, Tucson, AZ, Las Vegas, NV or a surrounding community within those states. You must have high-speed internet connection available in your home Preferred: You must live in Phoenix, AZ, Tucson, AZ, Las Vegas, NV or a surrounding communities or area where Cox Communication services are available 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues 6+ months of experience working in a position that requires meeting sales goals Keen aptitude for helping customers and a customer experience focus 1-2 years of work experience in a customer service role, not necessarily specific to call centers Enthusiastic and personable, with the ability to adapt and thrive in constant change Previous telecommunications experience
Posted:
May 10 on Jobvertise
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More About this Listing: Customer Care Specialist I
Customer Care Specialist I is a Customer Service Customer Care Representative Job located in Chesapeake VA. Find other listings like Customer Care Specialist I by searching Oodle for Customer Service Customer Care Representative Jobs.
Customer Care Specialist I is a Customer Service Customer Care Representative Job located in Chesapeake VA. Find other listings like Customer Care Specialist I by searching Oodle for Customer Service Customer Care Representative Jobs.