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Help Desk Technician
Location:
Fort Belvoir, VA
Description:
Blue Rose is seeking a Help Desk Technician to support our work with a federal client. This is an On-Site role at Ft. Belvoir, Virginia and is open to U.S. Citizens ONLY. Successful candidates are required to have a Secret Security Clearance . In this role you will: Manage the end user Help Desk support experience across our tenants for the Task Management Tool (TMT) application (Microsoft-based application) Develop/refine standard operating procedures to manage multiple ticketing systems across the client portfolio Identify areas of improvement for Help Desk operations for all tenants/team members Develop, analyze, and disseminate performance metrics Serve as a Tier 2 and 3 Agent Escalate Help Desk concerns to leadership Regularly publish and update articles to the team’s Wiki and possess ownership of Knowledge Articles and SOPs Work with multiple MS technologies including Dynamics, Office 365, Active Directory, Active Directory Federation Services, and load balancing REQUIREMENTS: Candidates must have: Strong DoD background 1 + years’ experience supporting Software Applications, preferably Microsoft-based (such as Microsoft Dynamics) 1+ years’ experience with Tier 2/Tier 3 troubleshooting 2+ years’ Help Desk and Troubleshooting Support, preferably of a Microsoft-based application 2+ years’ experience interfacing with both client managers and system users Ability to communicate clearly and succinctly both written and orally, and present products and ideas in a business-like manner Ability to work in a dynamic fast paced environments that require team interaction and coordination of efforts Preferred Qualifications: Background and understanding of Defense Agency organizations and operations Salary: $63,000 - $70,000, Depending on Experience Powered by JazzHR
Company:
Blue Rose Consulting Group
Posted:
May 14 on The Resumator
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More About this Listing: Help Desk Technician
Help Desk Technician is a Customer Service Help Desk Technician Job at Blue Rose Consulting Group located in Fort Belvoir VA. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.
Help Desk Technician is a Customer Service Help Desk Technician Job at Blue Rose Consulting Group located in Fort Belvoir VA. Find other listings like Help Desk Technician by searching Oodle for Customer Service Help Desk Technician Jobs.