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Operations Manager, Knowledge & Resources
Location:
New York, NY
Description:
Basic Function / Position Objective: The Operations Manager, Knowledge & Resources is a key member of the Operations Department, managing the organization’s IT, Knowledge Management, and Resource Management needs to support the goals of the organization. The Operations Manager, Knowledge & Resources will be integrated into the operations team, participating in cross-functional and special projects. The Operations Manager, Knowledge & Resources must understand, support, and do whatever is necessary to promote the organization’s mission, vision, values, and principles as well as to be able to clearly articulate the organization’s function. Essential Functions and Responsibilities: Knowledge Management Design a filing structure within Google Drive for easy access and collaboration Digitize physical documents and organize Prepare and oversee server transfer to Google Drive Author team training materials on Google Drive & knowledge management best practices Own Asana Board design and use among departments Author team training materials on Asana Use & Best Practices Information Technology Oversee outsourced IT contractor Manage computers and tablets Be the first contact and line of support with team IT concerns Administrate IT software, such as Google, Zoom, Slack, Asana Evaluate tech stack and new software for integration into tech stack Resource Management Develop and implement a resource management strategy. Day-to-day management of resources Special Projects Assist in cross functional and lead special projects as assigned. Essential Skills and Abilities: Exceptional interpersonal, written, and verbal communication skills. Excellent customer service skills and a positive, customer-oriented attitude demonstrated consistently with all contacts. Demonstrated ability to maintain confidentiality. Demonstrated ability to draft/produce accurate correspondence and training materials. Demonstrated ability to edit written materials accurately and consistently, including own work. Demonstrated ability to design and manage knowledge management strategy; demonstrated ability to organize files and establish and maintain an effective filing system. Demonstrated ability to answer questions and resolve emerging software and/or hardware problems our team might face with accuracy and efficiency. Demonstrated ability to research and evaluate software, vendors, systems, etc. Strong organizational and time management skills. Able to plan, organize, and implement projects and to follow up as required. Must be detail-oriented and enjoy organizing others. Ability to present professional demeanor at all times. Excellent judgment, tact, and problem-solving skills. Demonstrated ability to take initiative, work independently with limited supervision, as well as to function successfully as a team player. Ability to effectively manage and prioritize several issues/tasks concurrently, meet deadlines, and communicate status effectively. Self-motivated and able to anticipate organizational needs. Accomplished with Google suite, Asana (or similar project management tool), Zoom, Apple, and PC products. Must be able to operate standard office equipment. Ability to research and learn new technological tools. Required Education, Experience, and Abilities: Bachelor’s degree or equivalent experience required. Five years’ experience in operations position(s), including experience with knowledge management and information technology. FRIENDS OF THE CHILDREN VALUES Our values guide us to achieve our mission. Each value applies not only to our youth, Friends, and program teams, but also applies to all Friends of the Children employees, volunteers, and partners. We use our values to make informed decisions; to hire, coach, and manage; and most importantly, we use our values to change the way the world treats and views our most vulnerable youth. PUT CHILDREN FIRST We intentionally serve youth who are facing the greatest obstacles. To help our youth discover their limitless potential, we foster their internal resiliency. We listen to our youth and base decisions on each youth's needs and dreams. We prioritize self-care so that we bring our best selves to our work and focus on our youth. BUILD RELATIONSHIPS ON LOVE We nurture long-term relationships from a foundation of love, acceptance, and culturally-informed practice. We don't give up easily, and take a no matter what approach to our work. We commit for the long-term. We intentionally develop collaborative relationships over time with trust, empathy, and healthy communication. We believe that we build community through one-on-one connections that are authentic, respectful, and meaningful. COMMIT TO EMPOWERMENT We leverage personal strengths to take ownership of our futures. We build relationships within the communities of our youth and families to strengthen social networks and provide bridges to new opportunities. We consistently inspire possibility through empathy, hard work, and fun. We model all of this for our youth, families and each other. PURSUE GOALS RELENTLESSLY We celebrate all achievements, big and small. We are disciplined in our commitment to goals, while innovative in how we reach them. We believe that the definition of success requires intentional reflection and adjustment over time. We work together and hold ourselves accountable with data to achieve short and long-term outcomes. DEMAND EQUITY We acknowledge the historical and present injustices impacting marginalized communities. We demand equity from ourselves and from our community. We insist that all people have the necessary support to achieve all of their hopes and dreams. We amplify the voices of our children, families, and communities. We bring together different experiences, skills, and backgrounds to provide opportunities to overcome personal, systemic, and institutional barriers. EOE Statement: A Friend is committed to fostering a diverse and inclusive environment and encourages qualified individuals from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to create a workplace that reflects the communities we serve and where everyone feels valued, respected, and empowered to bring their authentic selves to work. As an equal opportunity employer, we are dedicated to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We actively seek to recruit, develop, and retain a diverse workforce and embrace the unique backgrounds, perspectives, and experiences of all individuals.We believe that diversity enriches our organization and enhances our ability to effectively serve the youth and communities we support. Our commitment to equal opportunity extends to every aspect of employment, including recruitment, hiring, training, promotion, compensation, benefits, and all other terms and conditions of employment. By fostering an inclusive workplace where everyone is treated with dignity and respect, we can better fulfill our mission to positively impact the lives of youth and families. We are dedicated to creating an environment where all employees can thrive and contribute to our shared success. We encourage individuals of all backgrounds and experiences to apply for positions with our organization and join us in our commitment to making a difference in the lives of children and adolescents.
Company:
Friends Of The Children
Posted:
May 14 on HiringThing
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More About this Listing: Operations Manager, Knowledge & Resources
Operations Manager, Knowledge & Resources is a Executive Operations Manager Job at Friends of the Children located in New York NY. Find other listings like Operations Manager, Knowledge & Resources by searching Oodle for Executive Operations Manager Jobs.
Operations Manager, Knowledge & Resources is a Executive Operations Manager Job at Friends of the Children located in New York NY. Find other listings like Operations Manager, Knowledge & Resources by searching Oodle for Executive Operations Manager Jobs.